Security Supervisor

Security Supervisor - Full Time - Mount Sinai Hospital

Position: Security Supervisor

Site: Mount Sinai Hospital

Location: 600 University Ave, Toronto, ON M5G 1X5

Status: Full Time

Hours: Continental Rotation – 0700–1900 / 1900–0700

Pay Rate: $27.05/hour

Category: AA – Averaging Agreement (Overtime after 88 hours)

Internal Posting Date: November 26, 2025

Internal Closing Date: December 3, 2025

External Closing Date: December 10, 2025

Successful candidates will be asked to attend mandatory 4 day in-class training at our Etobicoke office

A Valid Immunization Record (Measles, mumps, rubella, varicella, and TB skin tests 1 and 2) is required prior to on boarding.

Site Description: Sinai Health is a leading academic health science center and a trailblazer for integrated care across the health continuum. Our fusion of science, innovation, care and learning has earned us international, national and provincial leadership for unique programs and compassionate care.

Essential Job Function:

The Security Shift Supervisor is responsible for supervising the activities and job performance of Security Guards assigned to all areas belonging to their facility. The Security Shift Supervisor is expected to represent Paladin Security Group as well as the facility they are assigned to.

Duties and Responsibilities:

• Provides leadership, direction, and ongoing coaching and training
• Ensures all standing orders and scheduled daily activities are carried out as required for each shift
• Ensures site staff adhere to all Paladin Security and site specific security policies and procedures
• Plans and implements shift work schedules
• Ensures all Security Guards have received the mandatory training
• Motivates staff and issues commendations
• Disciplines staff when necessary and ensures proper documentation is passed onto head office
• Attendance Management & Performs security audits
• Documents and investigates security incidents and complaints
• Provide proactive and reactive security patrols.
• Communicates any concerns/issues with Client Service Manager
• Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
• You will be required to write reports and investigate routine incidents
• Respond to coded emergencies in a quick and efficient manner
• Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
• This role required you to be physically fit and able to stand and walk for long periods
• Work closely with vulnerable populations
• Monitor for and escalate security concerns within the Emergency Department
• Assist in developing security plans for high-risk patients
• Provide security presence and support throughout the Emergency Department
• Utilize verbal de-escalation techniques to manage conflicts
• Oversee and support patient watch guards within the Emergency Department
• Work closely with local Law Enforcement and Emergency Services
• Ensure the safety of staff, patients, and visitors within the Emergency Department

Prerequisites:

• Immunization Record (Measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
• Must have a Valid Ontario Security Guard License
• Must have a valid (WSIB-Approved) First Aid and CPR Level-C Certification
• Must be proficient in English (both oral and written)
• Must be willing to complete a Vulnerable Sector Check upon offer of employment
• Must be fully vaccinated against COVID-19 with 2 dose minimum. Proof required.
• Authorized to legally work in Canada

Paladin Security: Making the World a Safer and Friendlier Place because we CARE

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun If you think you have what it takes to join our team, we want to meet you