Mobile Supervisor- Security Concierge
7 days ago
About Us:
Pillar Security is a leading provider of security concierge services, offering specialized security solutions across multiple sites. We are dedicated to providing top-notch safety and customer service to our clients, ensuring their peace of mind with professional and efficient security operations. We are currently seeking a skilled Mobile Supervisor to join our dynamic team and help ensure our operations run smoothly.
Position Overview:
As a Mobile Supervisor, you will oversee multiple security sites, ensuring the highest level of security and service for our clients. You will be responsible for managing a team of security personnel, performing on-site and virtual patrols, and working closely with our Operations Team to resolve issues, meet client expectations, and maintain compliance with all safety protocols.
Key Responsibilities:
· Perform all duties of a Mobile Supervisor, including oversight of security operations across multiple sites.
· Manage multiple sites, making real-time decisions, solving problems, and ensuring accurate record-keeping and reporting.
· Oversee the CCTV monitoring centre and handle dispatch and scheduling duties to ensure optimal site coverage.
· Conduct both virtual and physical patrols of assigned sites to ensure maximum visibility and security.
· Address employee issues, manage conflicts, and respond to grievances in accordance with standard operating procedures (SOPs).
· Complete Incident Reports, Daily Activity Reports, and other necessary written documentation as requested by clients.
· Perform Security Guard duties when necessary, ensuring the safety and security of all areas under supervision.
· Prepare and process relevant paperwork related to community requests, parking issues, and municipal by-laws.
· Attend meetings with the Pillar management and site teams.
· Maintain functions and tracking of equipment
Requirements:
· Valid security guard license
· Valid G class license
· CPR/First Aid certification preferred.
· Minimum of 2-3 years of supervisory experience in the security or concierge industry.
· Proven ability to manage and lead a team, handle conflict, and make decisions under pressure.
· Familiarity with CCTV monitoring, dispatch systems, and security scheduling.
· Excellent verbal and written communication skills with the ability to interact with clients, employees, and the public professionally.
· Strong analytical and problem-solving skills, especially in high-pressure situations.
· Strong ability to manage time, maintain logs, and complete reports accurately.
Preferred Qualifications:
· Experience in parking enforcement or municipal by-law enforcement.
· Knowledge of local parking regulations and security industry standards.
· Previous experience with client-facing roles or customer service.
Why Join Us?
· Career Growth: We offer opportunities for career advancement and professional development.
· Supportive Work Environment: Join a team that values collaboration, respect, and support for personal and professional growth.
If you're a proactive, results-driven professional with experience in security operations, we encourage you to apply today
Job Types: Part-time, Permanent
Pay: $19.00-$20.00 per hour
Expected hours: 24 per week
Benefits:
- Company car
- Extended health care
Work Location: In person
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