Current jobs related to Bilingual Representative Customer Service-FT - Vaughan, Ontario - Sobeys

  • Bilingual Representative Customer Service-FT

    11 hours ago

    Vaughan, Ontario, Canada Voilà Full time

    Requisition ID: 192247Career Group: Distribution Centre CareersJob Category: E-commerce PlanningTravel Requirements: 0 - 10%Job Type: Full-TimeCountry: Canada (CA)Province: Ontario; AlbertaCity: VaughanLocation: 3809 GTA CFCPostal Code: L4L 1A5 Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents...

  • Bilingual Customer Service Representative

    11 hours ago

    Vaughan, Ontario, Canada Miele Full time $50,000 - $60,000

    Your ResponsibilitiesHandle a high volume of inbound and outbound customer calls in a timely, professional, and friendly mannerFollow established communication scripts and guidelines while adapting your approach to the customer's needsIdentify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternativesRecognize...

  • Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada APPS TRANSPORT GROUP - Oakville Teminal Full time

    Customer Service Representative – APPS Transport GroupAPPS Transport Group currently has an opening for a Customer Service Representative (Monday to Friday shift). Reporting to the Customer Service Manager, this individual will collaborate with various departments to meet customer commitments.Job Responsibilities:Respond to customer inquiries via telephone...

  • Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada Gracious Living Corporation Full time

    Do you have a strong work ethic and enjoy building long lasing relationships? Are you looking for an opportunity to develop your Customer Service Skills?If you answered yes, we have an exciting position available for youGet to know usEstablished in 1980, Gracious Living Corporation is a leading Canadian manufacturer of Patio Furniture and Storage Products...

  • Customer Experience Representative

    12 hours ago

    Vaughan, Ontario, Canada Rentokil Initial Full time

    Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.Rentokil-Terminix is currently seeking an experienced Customer...

  • Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:12/28/2025Address:6510 Major Mackenzie Drive W Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:02/14/2026Address:2921 Major MacKenzie Drive W Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...

  • Print Services Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada Copywell Canada Full time

    Company DescriptionLong established commercial print company.Role DescriptionThis is a full-time on-site role for a Print Services Customer Service Representative located in Vaughan, ON. The role involves assisting customers with their inquiries, resolving issues, and ensuring a high level of customer satisfaction. Additional tasks include managing order...

  • DFC Customer Service Representative I

    7 days ago

    Vaughan, Ontario, Canada Lithia & Driveway Full time

    Dealership:L0485 Lithia Master LP Company, LPPfaff Home Office Driveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative...

  • Customer Service Representative

    12 hours ago

    Vaughan, Ontario, Canada Trim Depot Full time

    About Trim DepotTrim Depot is a market leader in the trim and door industry. Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction.About the Sales Associate positionWe are...

Bilingual Representative Customer Service-FT

4 days ago

Vaughan, Ontario, Canada Sobeys Full time

Requisition ID:
Career Group:  Distribution Centre Careers 
Job Category:  E-commerce Planning 
Travel Requirements: %
Job Type:  Full-Time
Pay Rate:   -  

Country: Canada (CA) 
Province: Ontario; Alberta  
City: Vaughan
Location: 3809 GTA CFC
Postal Code: L4L 1A5
 
Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Voilà is a new team dedicated to launching and scaling Sobeys new e-commerce grocery home delivery business. This is a rare opportunity to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario and Quebec markets powered by Ocado Group's world-leading e-commerce grocery platform. We are looking for experienced, passionate, curious, customer-obsessed, and entrepreneurial individuals to join a diverse and driven team whose mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries. 

Your groceries delivered. Just like that.
 

Ready to Make an impact?

We're looking for Bilingual (French) Customer Service Teammates in Ontario and Alberta (Calgary). This role is 100% remote.

As a Customer Service Teammate, you will be the frontline representative of the Voilà brand, supporting the Customer Service function by managing customer contacts through phone, email, chat, and other channels. Your focus is to provide a respectful, empathetic, and solutions-driven customer experience, while driving continuous improvement initiatives that strengthen customer satisfaction and loyalty.

Here's where you'll be focusing:

  • Deliver a compelling customer experience by resolving inquiries, troubleshooting issues, and documenting all interactions in Salesforce.

  • De-escalate situations through empathy, understanding, and empowerment, ensuring customers feel heard and supported.

  • Support cross-functional needs by contacting customers on behalf of other departments and initiatives.

  • Drive continuous improvement by identifying opportunities to enhance processes and customer satisfaction.

  • Collaborate closely with teammates and leadership, following a "One Team" approach and supporting training/mentorship for peers and new hires.

  • Keep leadership informed of emerging trends, recurring issues, and potential escalations.

  • Adapt to business needs in a 24/7 operation, supporting fulfillment centres and covering a variety of shifts.

What you have to offer:

  • Strong problem-solving skills, attention to detail, and ability to manage 6–7 cases per hour with accuracy.

  • Exceptional written and verbal communication skills, with the ability to de-escalate and build loyalty with customers.

  • Team-oriented mindset with proven collaboration skills and a willingness to mentor others.

  • Technical savvy and comfort using Salesforce (CRM), Kronos, Microsoft tools, Mailgun, and social media platforms.

  • Flexibility to work a range of shifts, including early mornings (starting as early as 5:30 a.m.), late evenings (as late as 12:30 a.m.), weekends, and statutory holidays.

  • Adaptability and openness to feedback and coaching in a fast-paced, customer-first environment.

  • Professional remote work setup with high-speed internet, a quiet, distraction-free space, and readiness for video meetings and training

  • Bilingual (French)

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally. 

Our Total Rewards programs goes well beyond your paycheque:

  • Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*.
  • Access to Virtual Health Care Platform* and Employee and Family Assistance Program.
  • A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*.
  • A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*.
  • Learning and Development Resources to fuel your professional growth.
  • Paid Vacation 

* Eligible only after working a set number of hours/days worked.

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

Please note: successful candidates will be required to provide documentation to prove their legal ability to work in the position during the onboarding process. Documentation will be assessed by the employer prior to commencement of work.