Beauty Technology Operations Manager

2 weeks ago

Toronto, Ontario, Canada Shoppers Drug Mart Full time

Location:

243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work.  We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Beauty Technology Operations Manager | 9-Month ContractThis role reports to the Director, Beauty Operations and is responsible for all technology that supports Beauty in-store. It requires strong retail operations knowledge and the ability to understand, translate, and deploy technology that improves Beauty execution and customer experience. The role leads business requirements, testing, deployment, training, and communications for all Beauty tech solutions (e.g., Beauty NOW, Assisted Selling, Skin Analysis, Field tools, ordering platforms, workflow tools, and future technologies). It ensures Beauty Operations Specialists and stores can fully leverage technology to drive service, conversion, and sales. Key Responsibilities:

  • Write and test business requirements for all Beauty retail technologies and updates. 

  • Lead end-to-end deployment: pilots, UAT/Production validation, rollout communications, and support readiness. 

  • Work with IT and cross-functional partners to resolve issues, identify enhancements, and optimize functionality. 

  • Develop clear training materials, job aids, and user guides for store and field teams. 

  • Support stores with troubleshooting, adoption, and practical application of new and existing technologies. 

  • Analyze data to inform testing, business needs, and operational opportunities. 

  • Participate in and support all projects impacting Beauty retail technology. 

Skills & Experience:

  • Strong retail operations knowledge; understands store realities and workflow. 

  • Ability to comprehend technical concepts and translate them into simple, actionable processes for stores. 

  • Excellent communication, problem-solving, organizational, and project management skills. 

  • Experience creating training or support materials for frontline teams. 

  • Collaborative, proactive, detail-oriented, and curious about Beauty and retail tech. 

  • Post-secondary education. 

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You'll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Full time

Type of Role:

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

#EN

#SS #SDM #ON

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