Beauty Advisor

1 week ago

Toronto, Ontario, Canada Charlotte Tilbury Beauty Full time

An ambassador for the Charlotte Tilbury brand, the Beauty Advisor will reflect the brand values and customer base.

Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers.

MAIN DUTIES AND RESPONSIBILITIES{​{​{​{:}

  • }}}Sal
  • es Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI's) - examples; Average Unit Sales (AUS) and Items Per Transaction (IP
  • T) Communicate and manage agreed goal
  • s. Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guideline
  • s. Customer Servi
  • ce Manage customer queries, through the use of sound judgement and achieving positive outcom
  • es Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artist
  • ry Take every opportunity to extend exceptional customer service beyond the in-store experienc
  • e. Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staf
  • f. Determine individual and team sales targets to meet and exceed pl
  • an Analyze business performance and proactively plan strategy within day-to-day business and event
  • s. Consistently promote the Tilbury Touch to the team and customer
  • s. Lead by example always to promote the Tilbury Touch and exceptional customer servi
  • ce Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management sty
  • le Ensure that the counter is 'customer ready' from open to close of busine
  • ss Maintain the required inventory levels and accurate stock fil
  • es Implement visual merchandising, new launch displays and collateral placement as directed by the marketing te
  • am Maintain technology on count
  • er Raise operational issues for resolution in a timely mann
  • er Store and Retail Partner Relationshi
  • ps Establish and develop a cooperative and mutually respectful relationship with the store retail operations te
  • am Schedule team to optimize coverage according to customer fl
  • ow Maintain excellent counter hygiene standar
  • ds Maintain the store standards and policies at all ti

mes

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