Manager, IAM Technology Operations

Permanent Full Time

We are looking for a Manager, IAM Technology Operations.

The Manager, IAM Technology Operations, will work with a team of IAM Technology Operations and Governance Specialists supporting Critical IAM technology operations across Multiple IAM technology Platforms. Reporting to the Director, Logical access and Governance Operations(LAGO), this role will be responsible to lead major technology transitions projects and tech operations across overall IAM domain for Canada life and family of companies and ensure the team delivers on time value to stakeholders .

The successful candidate owns relationships with technology stakeholders to meet the service level agreements and manage the technology operations teams to ensure it is operating at desired levels through proactive monitoring.

What you will do:

• Responsible for overseeing and maintaining overall IAM technology support groups within ServiceNow
• Responsible for ensuring on call Governance of P1 or Major incidents is closely monitored.
• Ownership of On call coordination with suppliers and Service management POC.
• Required to be available during off hours for on call support requirements during major Incidents or P1 Incidents needing IAM support.
• Responsible for root cause analysis of problem management and ensuring management reporting on a weekly basis.
• Leads technology operational tasks eg running annual BCP\DR exercise and BIA assessments
• Review and approve Change, Upgrades and patching deployments and support L2\L3 Support teams for issue resolutions.
• Collaborate with Senior leaders, engineering, Architecture and Suppliers to assess design and implement sustainable solutions, technology Operating procedures and people model to address key and evolving risks in IAM technology operations.
• Accountability for overall Vulnerability management and resolution across IAM.
• Escalates technical performance issues and is accountable for end-to-end resolution activities and interact with the Service Provider as needed.
• Continuously improve processes for the access management team to enhance the IT security posture at Canada life.
• Responsible for inter-team dependency identification, communication, and issue escalation
• Manages the KPIs (Key Performance Indicators) for the team and ensures course correction as necessary to meet program demands.
• Liaise and respond to audit findings\requests and implement remediation measures in a timely fashion.
• Ensure out RCS and Audit reporting is green or trending green and work with Audit SPOC as a back up to support all Audit and compliance activities.
• Develop and maintain key weekly\monthly and quarterly KPI metrics for overall IAM technology operations function.
• Oversee escalations, customer inquiries and support tickets resolutions.
• Provides operational and environmental direction to influence technical decisions.
• Demonstrate excellent management skills and promote teamwork and individual accountability with engagement and use available technology, tools, and Canada life resources effectively to deliver services.

What you bring:

• A degree, preferably computer science related, or a combination of education and related experience.
• 7+ years of experience with running and managing large IAM technologies across multiple domains.
• 7+ years of supervisory or managerial experience with a proven ability to engage, motivate, evaluate, and mentor team members and managers.
• Working knowledge of directory services, multi-factor authentication and single sign-on technologies.
• Detailed understanding of leading IAM products and technologies like AD, SailPoint, CyberArk, Entrust, ISAM, Hashi Corp, Okta etc.
• Experience with IAM solutions for cloud service providers (Google Cloud Platform, AWS, or Microsoft Azure) is a plus.
• Certifications such CISSP or CISM are an asset.
• Working knowledge of the ITIL and ITSM processes, Incident, Change, and Problem Management.
• Critical thinker with a high degree of business acumen and decision making.
• Comfortable with ambiguity and change
• Ability to structure work assignments required to get to desired outcomes.
• Great stakeholder management skills and excellent verbal and written communications.
• Demonstrated ability to build and maintain collaborative relationships across multiple geographies and business functions.

The base salary for this position is between $76,400 - $141,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.