Service Writer

1 week ago

Grande Prairie AB TV X, Canada Jim Hansen Gateway Ford Lincoln Full time $60,000 - $80,000 per year

Our ideal candidates are excellent at sales and communication, love working directly with both customers & co-workers, are business people and people-people. The best candidates will understand that customers have a choice in where they purchase and service their vehicles and will work hard to ensure that we provide an unparalleled service experience to show our customers real value for their hard-earned money.

We are currently seeking a Service Advisor to join our team of front-line customer service professionals.

What you bring to the Role:

  • Proactive self-starter with a desire for accountability
  • Provides a consistently exceptional customer experience
  • Positive and collaborative team player who operates with the highest integrity
  • Impeccable attention to detail and accuracy under strict deadlines
  • Process driven with impeccable organization and prioritization abilities
  • Proven ability to excel in a fast-paced environment
  • Establish excellent "One Dealership" relationships with other departments to help deliver on our customer promise

How you will make an impact:

Reporting to the Service Manager, this position is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required service and repairs.

Key accountabilities include:

  • Vehicle check in and walk-arounds
  • Review service history and completed repairs; recommend service
  • Communicate to the technician detailed information regarding vehicle issue
  • Collect payments and finalize and close repair orders
  • Communicating and collaborating with Service Manager and Advisor team

Why Join our Team?:

  • Training & Development – We believe in and are committed to training our people for success
  • Shared Core Values and Operating Principles across our dealership
  • Commitment to an exceptional employee experience
  • Full benefit programs & competitive compensation plans
  • Collaborative work environment & group support

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: $60,000.00-$80,000.00 per year

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care

Licence/Certification:

  • Drivers License (required)

Work Location: In person

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