Service Writer

1 week ago

Grande Prairie, Canada Hansen Ford Lincoln Full time

We are currently seeking a Service Advisor to join our team of front-line customer service professionals.

What you bring to the Role:

- Proactive self-starter with a desire for accountability
- Provides a consistently exceptional customer experience
- Positive and collaborative team player who operates with the highest integrity
- Impeccable attention to detail and accuracy under strict deadlines
- Process driven with impeccable organization and prioritization abilities
- Proven ability to excel in a fast-paced environment
- Establish excellent “One Dealership” relationships with other departments to help deliver on our customer promise

How you will make an impact:
Reporting to the Service Manager, this position is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required service and repairs.

Key accountabilities include:

- Vehicle check in and walk-arounds
- Review service history and completed repairs; recommend service
- Communicate to the technician detailed information regarding vehicle issue
- Collect payments and finalize and close repair orders
- Communicating and collaborating with Service Manager and Advisor team

Why We’re Awesome:

- Training & Development - We believe in and are committed to training our people for success
- Shared Core Values and Operating Principles across our dealership
- Commitment to an exceptional employee experience
- Full benefit programs & competitive compensation plans
- Collaborative work environment & group support

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$90,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Licence/Certification:

- Drivers License (required)

Work Location: In person

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