Guest Service Representative

2 weeks ago

Toronto, Ontario, Canada cb57e7e2-c366-4f80-84ad-b88a814533d9 Full time $40,000 - $60,000 per year

Company Description

Holiday Inn Express Toronto Downtown offers a fresh and energetic experience tailored to meet the evolving needs of both business and leisure guests. Conveniently located in Toronto's vibrant downtown, the hotel is steps away from the Business, Financial, Entertainment, and Shopping Districts. Guests will find themselves within walking distance of attractions such as the CN Tower, Ripley's Aquarium, Hockey Hall of Fame, and the CF Toronto Eaton Centre. Accessible by multiple transit options, including UP Express from Toronto Pearson International Airport, the hotel provides modern amenities in a 100% smoke-free environment.

Role Description

This is a full-time, on-site role based in Toronto, ON, for a Guest Service Representative. The Guest Service Representative is responsible for greeting guests, managing check-ins and check-outs, handling reservations and inquiries, and providing exceptional customer service. The role includes addressing guest concerns, coordinating with other departments, and ensuring a seamless and welcoming hotel experience for all guests. Additional responsibilities may involve cash handling and adherence to company policies and procedures.

Qualifications

  • Outstanding communication and interpersonal skills to engage with guests and team members effectively
  • Proficiency in customer service, problem-solving, and conflict resolution
  • Experience with reservations systems, front desk operations, and basic computer skills
  • Ability to handle multiple tasks simultaneously in a fast-paced environment
  • Fluency in English; additional language skills are an asset
  • Professional demeanor with a focus on delivering exceptional guest experiences
  • Previous experience in hospitality or related roles is a plus
  • Flexibility to work varying shifts, including evenings, weekends, and holidays

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