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Technical Product Owner

2 weeks ago

Toronto, Ontario, Canada Manulife Full time US$87,990 - US$163,410

We at John Hancock / Manulife are seeking a passionate and experienced Technical Product Owner to drive the development and delivery of key capabilities that align to our business strategic goals.  Your primary focus will be delivering Generative AI features to production for life insurance underwriting. Over time, you'll contribute to other strategic initiatives across our technology portfolio. This role will influence priorities and ensure alignment with business objectives, while collaborating closely with business stakeholders, engineering and quality teams (among others). The ideal candidate will have a strong technical background and a deep understanding of customer-centric product development. In this role, you will be responsible for communicating effectively with business stakeholders, gathering business requirements, and translating them into actionable technical stories for the delivery team.

As the Technical Product Owner, you will ensure that the squad adheres to agile practices, including conducting regular ceremonies such as sprint planning, reviews, and retrospectives. You will also be responsible for planning the technical roadmap, prioritizing features, and ensuring that delivery is on track to meet business objectives. Your leadership will be crucial in driving innovation and maintaining a seamless communication experience for our customers.

John Hancock continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions, leveraging Gen AI capabilities, and/or vendor capabilities based on the latest technologies.

Office location: Boston - USA (primary) or Toronto - Canada (alternative)

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;

Position Responsibilities:

  • Play a key role in the production delivery of Gen AI Underwriting features working closely with our teams of data engineers, business leads and technology specialists on overall solution execution for our stakeholders to drive growth and efficiency

  • Collaborate with cross-functional teams to gather and prioritize requirements, ensuring alignment with business goals.

  • Manage dependencies, eliminate obstacles, and communicate product vision, roadmap, and progress to stakeholders

  • Manage the technology product backlog, define user stories, and set sprint goals.

  • Deliver on solutions that incorporate multiple technologies

  • Act as the primary liaison between stakeholders and the development team, ensuring clear communication and understanding of product vision and goals.

  • Monitor and report on product performance, making data-driven decisions to enhance the customer experience.

  • Stay ahead of new technologies (GenAI, Power Platform, cloud, etc).

  • Support technical release plans and activities

  • Develop and maintain technical documentation for business and technical processes.

  • Lead the development and execution of a long-term platform strategy aligned with technology architectural and business goals.

  • Bring an innovative mindset to improving and elevating technology solutions and enablers

  • Monitors and generates reports on product KPIs.

Required Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field (or equivalent experience).

  • 5+ years of experience in a technical product owner, platform owner, engineer, project management or similar role

  • Strong understanding of life insurance industry workflows and processes, particularly relevant to the products being used

  • Understanding of Generative AI use cases in Insurance operations

  • Ability to manage and deliver on parallel feature workstreams

  • Ability to adhere effectively to initiative timelines, managing and mitigating scheduling risk

  • Excellent communication, collaboration, negotiation and interpersonal skills

  • Ability to translate business needs into effective solutions

  • Experience with program and agile delivery methodologies

  • Proficiency in troubleshooting and problem-solving

  • Excellent analytical and problem-solving skills

Preferred Qualifications:

  • Experience with project tracking software (e.g. Jira)

  • Experience with Azure Services, AKS on Azure

  • Experience with cloud platforms (e.g., AWS, Azure)

  • Experience with DevOps principles and tools

  • Experience with version control systems (e.g., Git)

  • Experience with User Interface Functionality and Development

  • Experience with Agile methodologies

When you join our team:

  • We'll empower you to learn and grow the career you want.

  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

  • As part of our global team, we'll support you in shaping the future you want to see.

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

Hybrid

Salary range is expected to be between

$87,990.00 USD - $163,410.00 USD

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)