Accounts Receivable Clerk

When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph's vision of an inclusive, connected, and prosperous city where we look after each other and our environment. As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

What we offer

We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:

• Paid vacation days, increasing with years of service
• Paid personal days;
• Hybrid and flexible work arrangements;
• Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
• Extended health and dental benefits, including Health Care Spending Account;
• Employee and Family Assistance Program;
• Parental leave top up program;
• Learning and development opportunities including tuition assistance
• Employee recognition programs.

Resumes are being accepted for the position of Accounts Receivable Clerk, reporting to the Supervisor, Taxation Revenue within the Finance Department. The successful candidate will be responsible for creating invoices and control revenues and cost recoveries by receiving, processing, collecting, reporting, verifying, and reconciling invoices and other accounts receivable invoice requisitions, ensuring that municipal finances are maintained in an effective, up to date, and accurate manner for all non-tax receivables and that the AR Collection Policy is followed. Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.

Key duties and responsibilities

• Reviews accounts receivable JDE invoices entered by departments, for accuracy, general ledger account coding, and departmental authorization/approvals.
• Data Entry for invoice and invoice requisitions into JDE.
• Print/Email out invoices and posted batches to the general ledger.
• Process and reconcile A/R payments through JDE, post the batch, print reports, post Credit Card Payments, and prepare the bank deposit daily.
• Process finance charges and interest on outstanding AR balances and print past due notices monthly.
• Review and reconcile customer accounts and statements through collection report.
• Monitor uncollected receivables, make calls/emails, and send letters as needed to customers about collection.
• Transfer to tax roll any outstanding AR amounts as per AR collection policy.
• Work with collection agency by sending them uncollected amounts and processing monthly commission statements as needed.
• Provide assistance to other departments with inquiries on JDE procedures and HST questions as required.
• Respond to all inquiries pertaining to accounts receivable from customers, vendors, and/or staff.
• Credit References/checks as requested.
• Receive and collect returned cheques for a variety of departments.
• Provide support to the Tax Payment & Collection Clerks as required.
• Process and mail out customer statements on a regular basis.
• Analyze receivables gaining reports to determine with Supervisor/Manager whether receivables are to be written off and removed from receivables.
• Perform other related duties as assigned.

Qualifications and requirements

• Experience related to the duties listed above, normally acquired through a grade 12 diploma, and completion of a Collection and Receivable Management Course, and 1 - 2 years' experience in collections in a credit/cash environment. Candidates with an equivalent combination of education and experience may be considered.
• Experience with cash handling/credit management procedures
• Intermediate computer skills in Microsoft, Office, JDEwards and CentralSquare
• Knowledge of the Insurance Act and Highway Traffic Act would be an asset
• Excellent interpersonal skills to establish and maintain effective working relationships with employees and the general public
• Ability to work in a team environment with the ability to communicate orally and in written form in a clear, concise and courteous manner.
• Well organized and be able to prioritize work and meet deadlines with a strong attention to detail.

Hours of work35 hours per week Monday to Friday between the hours of 8:30 am and 4:30 pm.

Pay/SalaryCUPE 973 Grade 6: $29.65 – $36.40

How to applyQualified applicants are invited to apply using our online application system by Thursday, October 30, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.

The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws. All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures. If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.

Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.