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C99 - Program Assistant - (Casual)

3 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time


Title: Program
Assistant - (Casual)

Number
of Positions: Multiple

Competition
Number: C99

Location: The Nest

Position
Status: Casual

Reports
to: Program Manager

Compensation: (Grid
21) $ $29.60

Job Summary:

The Program Assistant supports the daily operations at The Nest and supports clients by
providing a variety of day-to-day physical, emotional, and social supports,
life skills assistance, information, resources, and demonstrations, in
accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilities:

Client Services

  • Provides
    feedback and input regarding clients' needs, performance, and progress
  • In accordance
    with established care plans, assists clients with the development of life
    skills such as maintaining personal hygiene, housekeeping, meal planning and
    preparation, meeting financial obligations, making and keeping appointments,
    and interpersonal skills by methods such as demonstrating and modeling
    appropriate actions
  • Administers
    medication to clients and provides medication reminders, in accordance with
    established policy
  • Participates in
    and oversees various client-focused social and recreational activities
  • Identifies
    available social, economic, recreational, and educational services and
    resources in the community that will meet clients' needs. Provides clients with
    related information
  • Assists clients
    with activities of daily living such as feeding, lifts and transfers, grooming,
    and toileting
  • Accompanies
    clients on outings such as appointments, shopping, and leisure activities
  • Completes and
    maintains related records and documentation such as statistics, progress
    reports, and daily logs
  • Receives client
    feedback, and inquiries and complaints, and responds as required
  • Performs
    housekeeping duties such as sweeping and mopping floors, vacuuming, dusting,
    washing dishes, and laundry
  • Required to
    debrief with incoming shifts to ensure detailed transfer of information (e.g.
    concerns)
  • Support a safe, well
    maintained and healthy building environment
  • Complete regular rounds of
    facility as scheduled throughout shifts
  • Provides
    direction to volunteers as required
  • Performs other
    related duties as assigned.

Qualifications:  

  • Grade 12
  • Certificate in
    Community Social Service.
  • 1 year of experience working
    with marginalized populations, substance use services, mental health,
    corrections, etc., or equivalent
  • Satisfactory completion of a criminal records check with vulnerable
    sector screening is required
  • Satisfactory completion of Tuberculosis Screening
    form is required
  • Satisfactory completion of Employee Immunization Record form is required
  • First Aid 1 and Current CPR
    certificate is required

Skills & Knowledge:

  • Knowledge of
    Windows, Microsoft Word, Excel, and database management systems
  • Knowledge of
    and ability to operate standard office equipment, including: telephone system,
    fax machine, photocopier, printer, and computerized building security
    monitoring system
  • High level of
    integrity and dependability with a strong sense of urgency and
    results-orientation
  • Strong problem
    solving, analytical, and creative skills with the ability to exercise sound
    judgement and make decisions based on accurate and timely analysis
  • Strong
    interpersonal skills and ability to communicate effectively in writing and
    verbally
  • Demonstrated
    commitment to the social sector with a passion for the organization's mission
    is essential

Competencies:

Approach to Work

  • Demonstrates initiative,
    flexibility, adaptability and resourcefulness
  • Actively seeks and
    incorporates feedback to inform continuous self-improvement
  • Sets goals, creates and
    implements action plans, monitors progress, and evaluates results
  • Adeptly manages competing
    tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

  • High
    degree of relevant and current job knowledge and skill
  • Consistently
    produces accurate, thorough, high-quality work in a timely manner
  • Builds
    and promotes a culture of health and safety in the workplace
  • Implements
    and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

  • Models
    independent thinking and creativity
  • Demonstrates
    effective problem-solving skills
  • Makes
    clear, consistent, transparent and timely decisions after contemplating various
    available courses of action
  • Exercises
    sound judgment in the best interests of the organization

Communication & Interpersonal Skills

  • Expresses
    themselves clearly and professionally both verbally and in writing
  • Displays
    high emotional intelligence; uses tact and diplomacy in dealing with sensitive,
    complex and confidential situations
  • Has
    a manner, style and presence that makes a positive impression
  • Listens
    to and considers others' views

Personal Leadership

  • Models
    the organization's core values of social justice, teamwork, social innovation,
    and strength-based practices
  • Fosters
    enthusiasm, energy and commitment
  • Takes
    responsibility for personal actions, performance and health
  • Is
    reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

  • Effectively
    works with their colleagues to ensure organizational success
  • Champions
    positive working relationships with staff and external stakeholders
  • Supports
    an environment of openness, and champions teamwork and communication across
    programs
  • Leverages
    the expertise and experience of others for organizational success

People Leadership

  • Takes
    responsibility for the success of the organization
  • Inspires,
    motivates and influences others in the organization
  • Acts
    as an ambassador of the organization, promoting the values and mission
  • Demonstrates
    pride and enthusiasm to the team and promotes cooperation, fairness and
    equity 

People Management

  • Displays
    interest, concern and respect for their staff and their staff's development
  • Establishes
    clear roles, responsibilities, priorities and performance targets for staff
  • Motivates,
    develops and retains a talented, high-performing team
  • Gives
    recognition and acknowledgement to staff for their achievements

Task Leadership 

  • Able
    to translate the strategic goals and priorities of the organization into an
    achievable and measurable operational plan for their unit 
  • Makes
    clear, consistent, transparent and timely decisions
  • Displays
    effectiveness, assertiveness and persistence in the pursuit of program goals
  • Able
    to identify gaps in knowledge or capacity and seek the appropriate support
    and/or resources

Task Management

  • Strives
    for high-quality performance and takes initiative to seek improvement in
    outputs and efficiencies
  • Delegates
    appropriately to fully utilize their staff to accomplish program goals
  • Creates
    a sense of accountability for results
  • Oversees
    and manages the organization's resources, including ensuring sound financial
    management

Closing
Details:

Closing
Date

Internal
applications will be accepted until December 21st, 2025, 04:00 pm

"All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9."
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix
is committed to employment equity and encourages applications from people of
all gender identities and expressions, persons with disabilities, Indigenous
peoples and visible minorities. Persons with disabilities who anticipate
needing accommodations for any part of the application and hiring process may
contact our HR department. Any personal information provided will be maintained
in confidence.

While
we thank all applicants for their interest in this opportunity, only those
selected for an interview will be contacted.  



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