C96 - Program Assistant - (Casual)

Title: Program
Assistant - (Casual)

Number
of Positions: Multiple

Competition
Number: C96

Location: Phoenix Center (Main Campus)

Position
Status: Casual

Reports
to: Program Manager

Compensation: (Grid
21) $ $29.60

Job Summary:

The Program Assistant supports the daily operations of the facility and supports clients by
providing a variety of day-to-day physical, emotional, and social supports,
life skills assistance, information, resources, and demonstrations, in
accordance with pre-established care schedules. Works to ensure a safe, well maintained, and healthy environment.

Responsibilites:

Client Services

• Provides
  feedback and input regarding clients' needs, performance, and progress
• In accordance
  with established care plans, assists clients with the development of life
  skills such as maintaining personal hygiene, housekeeping, meal planning and
  preparation, meeting financial obligations, making and keeping appointments,
  and interpersonal skills by methods such as demonstrating and modeling
  appropriate actions
• Administers
  medication to clients and provides medication reminders, in accordance with
  established policy
• Participates in
  and oversees various client-focused social and recreational activities
• Identifies
  available social, economic, recreational, and educational services and
  resources in the community that will meet clients' needs. Provides clients with
  related information
• Assists clients
  with activities of daily living such as feeding, lifts and transfers, grooming,
  and toileting
• Accompanies
  clients on outings such as appointments, shopping, and leisure activities
• Completes and
  maintains related records and documentation such as statistics, progress
  reports, and daily logs
• Receives client
  feedback, and inquiries and complaints, and responds as required
• Performs
  housekeeping duties such as sweeping and mopping floors, vacuuming, dusting,
  washing dishes, and laundry
• Required to
  debrief with incoming shifts to ensure detailed transfer of information (e.g.
  concerns)
• Support a safe, well
  maintained and healthy building environment
• Complete regular rounds of
  facility as scheduled throughout shifts
• Provides
  direction to volunteers as required
• Performs other
  related duties as assigned.

Qualifications:  

• Grade 12
• Certificate in
  Community Social Service.
• 1 year of experience working
  with marginalized populations, substance use services, mental health,
  corrections, etc., or equivalent
• Satisfactory completion of a criminal records check with vulnerable
  sector screening is required
• Satisfactory completion of Tuberculosis Screening
  form is required
• Satisfactory completion of Employee Immunization Record form is required
• First Aid 1 and Current CPR
  certificate is required

Skills & Knowledge:

• Knowledge of
  Windows, Microsoft Word, Excel, and database management systems
• Knowledge of
  and ability to operate standard office equipment, including: telephone system,
  fax machine, photocopier, printer, and computerized building security
  monitoring system
• High level of
  integrity and dependability with a strong sense of urgency and
  results-orientation
• Strong problem
  solving, analytical, and creative skills with the ability to exercise sound
  judgement and make decisions based on accurate and timely analysis
• Strong
  interpersonal skills and ability to communicate effectively in writing and
  verbally
• Demonstrated
  commitment to the social sector with a passion for the organization's mission
  is essential

Competencies:

Approach to Work

• Demonstrates initiative,
  flexibility, adaptability and resourcefulness
• Actively seeks and
  incorporates feedback to inform continuous self-improvement
• Sets goals, creates and
  implements action plans, monitors progress, and evaluates results
• Adeptly manages competing
  tasks and uses time efficiently and effectively

Job Knowledge & Quality of Work

• High
  degree of relevant and current job knowledge and skill
• Consistently
  produces accurate, thorough, high-quality work in a timely manner
• Builds
  and promotes a culture of health and safety in the workplace
• Implements
  and enforces best practices in health and safety within the workplace

Judgement & Decision-Making

• Models
  independent thinking and creativity
• Demonstrates
  effective problem-solving skills
• Makes
  clear, consistent, transparent and timely decisions after contemplating various
  available courses of action
• Exercises
  sound judgment in the best interests of the organization

Communication & Interpersonal Skills

• Expresses
  themselves clearly and professionally both verbally and in writing
• Displays
  high emotional intelligence; uses tact and diplomacy in dealing with sensitive,
  complex and confidential situations
• Has
  a manner, style and presence that makes a positive impression
• Listens
  to and considers others' views

Personal Leadership

• Models
  the organization's core values of social justice, teamwork, social innovation,
  and strength-based practices
• Fosters
  enthusiasm, energy and commitment
• Takes
  responsibility for personal actions, performance and health
• Is
  reliable and accountable; shows up on time ready to work

Teamwork & Collaboration

• Effectively
  works with their colleagues to ensure organizational success
• Champions
  positive working relationships with staff and external stakeholders
• Supports
  an environment of openness, and champions teamwork and communication across
  programs
• Leverages
  the expertise and experience of others for organizational success

People Leadership

• Takes
  responsibility for the success of the organization
• Inspires,
  motivates and influences others in the organization
• Acts
  as an ambassador of the organization, promoting the values and mission
• Demonstrates
  pride and enthusiasm to the team and promotes cooperation, fairness and
  equity 

People Management

• Displays
  interest, concern and respect for their staff and their staff's development
• Establishes
  clear roles, responsibilities, priorities and performance targets for staff
• Motivates,
  develops and retains a talented, high-performing team
• Gives
  recognition and acknowledgement to staff for their achievements

Task Leadership 

• Able
  to translate the strategic goals and priorities of the organization into an
  achievable and measurable operational plan for their unit 
• Makes
  clear, consistent, transparent and timely decisions
• Displays
  effectiveness, assertiveness and persistence in the pursuit of program goals
• Able
  to identify gaps in knowledge or capacity and seek the appropriate support
  and/or resources

Task Management

• Strives
  for high-quality performance and takes initiative to seek improvement in
  outputs and efficiencies
• Delegates
  appropriately to fully utilize their staff to accomplish program goals
• Creates
  a sense of accountability for results
• Oversees
  and manages the organization's resources, including ensuring sound financial
  management

Closing
Details:

Closing
Date

Internal
applications will be accepted until December 16th, 2025, 04:00 pm

"All
employees, including laid off and displaced employees, are entitled to apply on
the vacancy and be considered pursuant to the provisions of Article 12.9."
Internal applicants must notify the manager of intent to apply.

External
applicants will be reviewed after internal applicants have been reviewed and
interviewed.

All
qualified applicants are welcome to apply.

Phoenix
is committed to employment equity and encourages applications from people of
all gender identities and expressions, persons with disabilities, Indigenous
peoples and visible minorities. Persons with disabilities who anticipate
needing accommodations for any part of the application and hiring process may
contact our HR department. Any personal information provided will be maintained
in confidence.

While
we thank all applicants for their interest in this opportunity, only those
selected for an interview will be contacted.