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C74 - Program Navigator (Casual)

2 weeks ago

Surrey, British Columbia, Canada Phoenix Society Full time $45,000 - $65,000 per year


Title: C74 - Program Navigator (Casual)

Number of Positions: 2

Competition Number: C74

Location: Main Campus

Position Status: Casual

Reports to: Peer Coordinator & Senior Manager MHSU
Compensation: $ $33.28

Job Summary:

As a member of the Phoenix
Centre Mental Health and Substance Use Team, the Program Navigator, at Phoenix
Society participates in the recovery and capacity building of residents to
maximize their social and economic potential and support their goals for successful
independent living in the community.

Work Performed:

Client Services

  • Advocate for residents of the
    Phoenix Intensive Residential Treatment Program (IRT)
  • Discharge planning services
    for those residents who have participated in IRT programming. ie: housing
    search in home community, resource and referrals.
  • Ensure transportation for IRT
    clients arriving to and leaving from the Phoenix Center at intake and discharge
  • Assist in acquiring personal
    documentation
  • Ensure ongoing assessment of
    client progress regarding levels of support needed
  • Support individuals through
    crisis including tenancy breakdown
  • Provide support for clients
    to develop life skills and support community engagement
  • Offer assistance for rental
    applications as well as other required documentation such as applying for
    personal identification, healthcare requests, training, jobs, etc.
  • Educate and provide
    consultation to clients, families and healthcare professionals
  • Make effective referrals,
    reflecting in-depth knowledge of community resources and strong collaborative
    skills in working with other community partners
  • Develop, coordinate and
    deliver psycho-educational and support groups
  • Ensure that client files are
    maintained and current within established guidelines
  • Report to and discuss case
    concerns with supervisory positions and the integrated services team
  • Maintain accurate statistics
    throughout practice and provide monthly reports
  • Create and maintain a
    therapeutic environment following therapeutic community principles which
    encourage awareness of inter-dependence of community members, and the value of
    responsible concern for self and others
  • Act as a positive role model
    for staff and clients
  • Act as a back-up to outreach
    or support staff as needed

 Operations

  • Identify areas for
    improvement and increased efficiency in building and program operations,
    technology, services offered, reporting and reports to supervisory positions
  • Follow and implement
    universal precautions and infection control
  • Ensure that program
    regulations, policies and procedures are followed
  • Maintain up-to-date knowledge
    of internal safety policies and procedures, as well as other emergency
    procedures
  • Organize and handle client
    information in accordance with all privacy legislation
  • Organize and assemble monthly
    administrative reports
  • Maintain agency standards of
    work quality

Community Relations

  • Develop positive
    collaborative relationships with appropriate community partners and external
    stakeholders
  • Represent the Agency in the
    community through effective and professional interaction with all stakeholders
    (e.g., BC Housing, Fraser Health, BC Corrections Branch, etc.), human service
    and health service agencies, government, media, neighbours and the general
    public
  • Maintain a thorough knowledge
    of social, economic, recreational and educational resources in the community
  • Attend public and
    organizational events as required
  • Maintain a thorough knowledge
    of social, economic, recreational, and educational resources in the community
  • Foster teamwork within the
    Phoenix Society and with service stakeholders. Take action required to foster
    teamwork and resolve problems that may arise

Qualifications:

  • Post-secondary diploma (e.g.,
    2 to 3 years) in community social services.
  • Minimum one (1) year of
    experience working with marginalized populations, substance use services,
    mental health, corrections, etc., or equivalent
  • Ability to administer Narcan
    and respond effectively to overdose. Knowledge of infection control standards
    and ability to follow infection control policies
  • Satisfactory completion of a
    criminal records check with vulnerable sector screening is required
  • Satisfactory completion of
    Tuberculosis Screening form is required
  • Satisfactory completion of
    Employee Immunization Record form is required
  • First aid certification with
    CPR is required
  • Valid class 5 driver's
    license with Abstract is required

Skills &
Knowledge

  • Knowledge of Windows,
    Microsoft Word, Excel, and database management systems
  • High level of integrity and
    dependability with a strong sense of urgency and results-orientation
  • Strong problem solving,
    analytical, and creative skills with the ability to exercise sound judgement
    and make decisions based on accurate and timely analyses
  • Strong interpersonal skills
    and ability to communicate effectively in writing and verbally in English
  • Ability to engage,
    facilitate, support, empower and increase motivation for change; actively
    involving the residents/alumni in the change process and encouraging the
    resident to take responsibility for the outcomes they achieve
  • Demonstrated therapeutic
    skills in the areas of case management, individual and group therapy with
    adults with substance use and/or concurrent disorders
  • Ability to form effective
    collaborative relationships with clients utilizing strong relationship-building
    and de-escalation skills
  • Ability to work in a
    trauma-informed framework
  • Demonstrated commitment to
    the social sector with a passion for the organization's mission is essential

Competencies:

Approach to Work

  • Demonstrates initiative,
    flexibility, adaptability and resourcefulness
  • Actively seeks and
    incorporates feedback to inform continuous self-improvement
  • Sets goals, creates and
    implements action plans, monitors progress, and evaluates results
  • Adeptly manages competing
    tasks and uses time efficiently and effectively

Job Knowledge & Quality
of Work

  • High-degree of relevant and
    current job knowledge and skill
  • Consistently produces
    accurate, thorough, high-quality work in a timely manner
  • Builds and promotes a culture
    of health and safety in the workplace
  • Implements and enforces best
    practices in health and safety within the workplace

Judgement &
Decision-Making

  • Models independent thinking
    and creativity
  • Demonstrates effective
    problem-solving skills
  • Makes clear, consistent,
    transparent and timely decisions after contemplating various available courses
    of action
  • Exercises sound judgment in
    the best interests of the organization

Communication &
Interpersonal Skills

  • Expresses themselves clearly
    and professionally both verbally and in writing
  • Displays high emotional
    intelligence; uses tact and diplomacy in dealing with sensitive, complex and
    confidential situations
  • Has a manner, style and
    presence that makes a positive impression
  • Listens to and considers
    others' views

Personal Leadership

  • Models the organization's
    core values of social justice, teamwork, social innovation, and strength-based
    practices
  • Fosters enthusiasm, energy
    and commitment
  • Takes responsibility for
    personal actions, performance and health
  • Is reliable and accountable;
    shows up on time ready to work

Teamwork & Collaboration

  • Effectively works with their
    colleagues to ensure organizational success
  • Champions positive working
    relationships with staff and external stakeholders
  • Supports an environment of
    openness, and champions teamwork and communication across programs
  • Leverages the expertise and
    experience of others for organizational success

Closing Details:

Closing Date

Internal applications will be accepted until November 27, 2025, 04:00 pm

"All employees, including laid off and displaced employees, are entitled to apply on the vacancy and be considered pursuant to the provisions of Article 12.9." Internal applicants must notify the manager of intent to apply.

External applicants will be reviewed after internal applicants have been reviewed and interviewed.

All qualified applicants are welcome to apply. Those shortlisted will be contacted.



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