Service Advisor

2 weeks ago

Campbell River BC VW L, Canada Campbell River Boatland Full time $44,800 - $65,600 per year

Job Overview

We are seeking a dedicated and knowledgeable Service Advisor to join our team at a busy Marine and Powersport dealership. The ideal candidate will serve as the primary point of contact for customers, providing exceptional customer service while coordinating repairs and maintenance. This role requires strong communication skills, mechanical knowledge, and a passion for the Marine and Powersports industry.

Duties

  • Greet customers and assess their service needs.
  • Provide detailed explanations of repair services and maintenance options.
  • Schedule service appointments and manage the workflow in the service department.
  • Communicate with technicians regarding repairs and provide info to customers.
  • Prepare accurate estimates for services and repairs, ensuring clarity for customers.
  • Handle cash transactions and maintain accurate records of service orders.
  • Follow up with customers post-service to ensure satisfaction and address any concerns.

Qualifications

  • Previous experience in a dealership or automotive repair environment is preferred.
  • Strong sales skills with a proven ability to upsell services effectively.
  • Excellent customer service skills with a focus on building relationships.
  • Basic mechanical knowledge to understand repair processes and communicate effectively with technicians.
  • Ability to handle cash transactions accurately and responsibly.
  • Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
  • A positive attitude and willingness to learn about new products and services in the automotive industry.

Benefits:

  • Dental care
  • Extended health care
  • On-site parking

Additional pay:

  • Bonus pay
  • Commission pay

Schedule:

  • Monday to Friday

Join our team as a Service Advisor, where your expertise will help us deliver top-notch service to our valued customers

Job Type: Full-time

Pay: $22.00-$27.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Vision care

Work Location: In person

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