Service Advisor

4 days ago

Campbell River, Canada Campbell River Toyota Full time

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. We are looking for a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The applicant will need a keen eye for "the details" and strive to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience. The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership, while upholding the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. Only those selected for an interview will be contacted. Specific Skills - Excellent interpersonal skills with an upbeat and engaging attitude. - Customer relationship skills including listening and the ability to communicate effectively. - Excellent verbal communication and writing skills. - Problem solving and critical thinking skills. - Basic computer skills. - Good math skills. - Organized and pays attention to detail. - Flexible and open to change; take on special tasks as needed. - Conscientious. - Ability to negotiate win-win scenario’s for the customer. - Results oriented and accountable. - Ability to work independently or within a team. - Able to operate manual and automatic transmissions. - Adaptable to work evening and weekend shifts as scheduled. Education & Experience - Minimum Grade 12 High School Diploma. - College certificate or additional courses would be an asset. - A fundamental understanding of automotive mechanical fundamentals. Pay: $50,000.00-$80,000.00 per year **Benefits**: - Casual dress - Company events - Dental care - Disability insurance - Extended health care - Life insurance - On-site parking - Store discount Work Location: In person

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