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Disability Claims Administrator

3 weeks ago

Vancouver, British Columbia, Canada The Canada Life Assurance Company Full time $42,500 - $57,400

Permanent Full Time 

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We are seeking a detail-oriented and customer-focused Disability Claims Administrator to join our Vancouver office. This hybrid role offers the flexibility of working remotely while requiring in-office presence two days per week to collaborate with colleagues and support our clients effectively. If you're passionate about delivering exceptional service and thrive in a dynamic environment, we'd love to hear from you

The Disability Claims Administrator is primarily responsible for calculating and issuing long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirements utilizing the payment and management systems. The Disability Claims Administrator will be handling all calculation related inquiries and managing the maintenance of long-term disability claims in accordance with contractual and corporate policies. 

What you will do: 

  • For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
  • Calculate and issue long-term disability benefit payments
  • Perform straight forward LTD benefit calculations including inflation protection, cost of living increases, rehabilitation, and partial period calculations in accordance with contractual provisions
  • Perform straight forward under/overpayment calculations, follow up for repayment, processing BEN refunds and adjustments
  • Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
  • Follow-up CPP
  • For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations, and follow ups as required
  • Other administrative and financial duties in support of claims teams as required
  • Handling data verification and exception reports to resolve system discrepancies

What you will bring: 

  • Post-secondary education with a strong financial background or equivalent related experience
  • Excellent mathematical and analytical skills
  • Demonstrated organizational and time management skills
  • Excellent oral and written communication skills 
  • Team player with demonstrated customer service skills
  • Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
  • Critical thinking and problem-solving abilities
  • Ability to remain flexible, work as part of a team as well as independently
  • Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $42,500-$57,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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