Claims Representative

Marketing Statement

A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life. Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.

At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live. We're committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.

Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC's Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in motion

Responsibilities

Receives new insurance claims filed for or against TransLink and its subsidiaries, including CMBC, SkyTrain, West Coast Express, Roads and Bridges, West Vancouver Transit, Community Shuttle contractors, and HandyDART. Initiates, coordinates, researches, and investigates CMBC claim tracers to identify the vehicle involved in a particular incident. Liaises with others to obtain information and responds to requests for information on claims related matters. Coordinates and responds to a variety of enquires and requests for information. Gathers information to initiate repair invoices required from all subsidiaries and contractors that have sustained property damage. Prepares repair invoices for billing to responsible parties and follows up on recoveries with insurance adjusters and individuals

Qualifications

Requires Grade 12 graduation including courses in office procedures, word processing, database, and spreadsheet software. Requires eighteen (18) months previous telephone insurance claims handling experience where knowledge has been gained in claims procedures and asking probative questions when taking initial claim statements that are vital in the defence and mitigation of losses. Previous experience will include analysing and working with a claims information system. A further period of up to one (1) year in the position is required to become familiar with all aspects of the transit system, types of equipment and the complexity of the insurance system, including types of coverage for various types of risk under TransLink, and claims handling for risks associated with various subsidiaries, including SkyTrain, West Coast Express, Roads and Bridges, West Vancouver Transit, Community Shuttle contractors, and HandyDART.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

37.5 hours per week.

Work Designation

Hybrid

This position offers the flexibility of working both on-site and remotely within B.C.

Rate of Pay

Salary $5,818 - $6,979 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.

How to Apply

Please click the 'Apply' button at the top right corner of the page or go to to apply for this position and view instructions on the process.

INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: January 23, 2026

Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying? Please view the System Requirements & FAQ's by going to

Equal Employment Opportunity

TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us

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