Short Term Disability Intake Case Manager

Group Disability is seeking for action-oriented individual with strong team spirit, client-oriented service, high autonomy and problem-solving skills to join its fast-paced team as a Short Term Disability (STD) Intake Case Manager.
 
In this role, you will be responsible for managing straightforward STD claims from intake to resolution.
 
Position Responsibilities:

• The ability to build and maintain strong service relationships with plan members, plan sponsors, health care providers and internal partners;

• The ability to identify and efficiently gather outstanding claims assessment information

• A strong commitment to quality, accuracy and timeliness;

• Strong written (emails, formal letters) and telephone communication skills as you develop relationships with key internal and external stakeholders;

• Impeccable time management and organizational skills;

• Reviewing incoming STD claim applications against an established set of criteria;

• Identifying and following up for outstanding information;

• Initiating and maintaining frequent email and telephone contact with plan members and plan sponsors and health care providers;

• Triaging claims through contractual, medical, functional and vocational analysis;

• Approving, paying and managing STD claims through executing established claims management processes and principles;

• Transfer claims to higher levels when required;

• Maintaining productive and collaborative relationships with internal partners to achieve and maintain client service deliverables;

• Prioritizing and re-prioritizing constantly conflicting demands with very tight turnaround times.

 
Required Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Strong organizational, prioritization and planning skills; ability to gather information from key sources to assist in claim set-up and management, while paying attention to details

• Ability to multi-task and cope with high workload volumes and short turn-around times.

• Ability to work successfully and collaboratively with other team members, as part of a high functioning team to achieve common objectives.

• Ability to handle job pressures in a way that does not interfere with team/colleague's work.

• Must have a positive attitude and be a positive influence within the team

• Ability to manage professional relationships with external and internal partners while displaying positive customer service skills.

 
Preferred Qualifications:

• Familiarity with medical terminology

• Intermediate PC skills with MS Word, MS Excel

• Previous Group Disability Claims experience an asset

 
When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.