Restaurant Host/Hostess
9 hours ago
Job Summary
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere. This role requires excellent communication skills and the ability to manage reservations and seating efficiently in a fast-paced restaurant environment.
Responsibilities
- Greet guests warmly upon arrival and escort them to their tables.
- Manage reservations and ensure efficient seating arrangements to optimize flow.
- Maintain an organized waitlist and communicate wait times effectively to guests.
- Provide menus and inform guests about daily specials or promotions.
- Assist with phone inquiries, demonstrating excellent phone etiquette while answering questions or taking reservations.
- Collaborate with the restaurant staff to ensure smooth operations and guest satisfaction.
- Handle guest complaints or concerns with professionalism, ensuring a positive dining experience.
- Support food service operations as needed, including assisting servers during busy periods.
Qualifications
- Previous experience in customer service or hospitality is preferred, particularly in a restaurant or hotel setting.
- Strong communication skills, both verbal and written, with the ability to engage positively with guests.
- Familiarity with POS systems is a plus, as well as basic knowledge of food service practices.
- Ability to multitask effectively in a busy environment while maintaining attention to detail.
- A friendly demeanor with a passion for helping others and ensuring guest satisfaction.
- Flexibility to work various shifts, including evenings and weekends as required by the business needs.
Join our team as a Host/Host and be part of creating memorable experiences for our guests
Job Types: Full-time, Part-time
Pay: $17.20-$19.20 per hour
Benefits:
- Discounted or free food
- On-site parking
Experience:
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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