Restaurant Host/Hostess

9 hours ago

Ottawa ON KK T, Canada Chances R Restaurant Full time

Job Summary

We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and creating a welcoming atmosphere. This role requires excellent communication skills and the ability to manage reservations and seating efficiently in a fast-paced restaurant environment.

Responsibilities

  • Greet guests warmly upon arrival and escort them to their tables.
  • Manage reservations and ensure efficient seating arrangements to optimize flow.
  • Maintain an organized waitlist and communicate wait times effectively to guests.
  • Provide menus and inform guests about daily specials or promotions.
  • Assist with phone inquiries, demonstrating excellent phone etiquette while answering questions or taking reservations.
  • Collaborate with the restaurant staff to ensure smooth operations and guest satisfaction.
  • Handle guest complaints or concerns with professionalism, ensuring a positive dining experience.
  • Support food service operations as needed, including assisting servers during busy periods.

Qualifications

  • Previous experience in customer service or hospitality is preferred, particularly in a restaurant or hotel setting.
  • Strong communication skills, both verbal and written, with the ability to engage positively with guests.
  • Familiarity with POS systems is a plus, as well as basic knowledge of food service practices.
  • Ability to multitask effectively in a busy environment while maintaining attention to detail.
  • A friendly demeanor with a passion for helping others and ensuring guest satisfaction.
  • Flexibility to work various shifts, including evenings and weekends as required by the business needs.

Join our team as a Host/Host and be part of creating memorable experiences for our guests

Job Types: Full-time, Part-time

Pay: $17.20-$19.20 per hour

Benefits:

  • Discounted or free food
  • On-site parking

Experience:

  • Hospitality: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

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