Host/hostess

2 weeks ago

NiagaraontheLake, Canada Vintage Hotels Full time

Looking for a new and exciting opportunity? Queen's Landing is hiring for a Part-Time Host/Hostesses to join their incredible team

**Position Summary**:Responsible for greeting restaurant guests and seating various sections, distributing as evenly as possible so the highest level of service can be provided.

**Duties and Responsibilities**:

- Provide personalized and exceptional guest service at every given opportunity.
- Meet established up-selling and sales goals.
- Ensures that servers and/or bussers are properly allocated to various sections of the restaurant.
- Meets and greets restaurant guests ensuring that they are seated as soon as possible with menus, using the guest name in accordance with Lais Hotel Properties’ Standard Operating Procedures.
- Inputs, collects data and communications information using the reservations system.
- Answers incoming telephone calls to make reservations according to Standard Operating Procedures.
- Assists servers and bussers as required during peak times.
- Communicates with managers and employees on a daily basis.
- Answering incoming Room Service calls/orders and suggestively up-sell at every opportunity according to Standard Operating Procedures.
- Run buffet food and/or Room Service orders when required.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.

Suggesting additional product and services meeting our Guests’ specific preferences

**Professional Requirements**:

- Minimum one (1) year experience as host/server in a fine dining establishment.
- Demonstrated ability to provide exceptional guest service.
- Previous knowledge of Niagara area is considered an asset.
- Previous up-selling and/or sales experience is considered an asset.
Knowledge of Restaurant Reservation system is considered an asset
- Accessibility accommodations will be made for job applicants upon request._

**Job Types**: Part-time, Permanent

**Benefits**:

- Employee assistance program
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

**Experience**:

- hospitality: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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