Assistant Manager, PSC Marketing

3 days ago

Kingston, Ontario, Canada Alma Mater Society of Queen's University Inc. Full time


The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.  It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.  

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

Job Summary
The Peer Support Centre is a student-run service that strives to enhance the well-being of the diverse student population at Queen's University by providing drop-in one-on-one support. Student volunteers provide welcoming, confidential, and empathetic peer-based support using active listening, resource referral, information guidance, and practical assistance. The goal of the Peer Support Centre is to provide a comfortable environment where student can talk and receive support. Ultimately, the Peer Support Centre hopes to encourage members of the Queen's community to engage in help-seeking mindsets and behaviours when facing challenges, struggles, and personal hardship. The Peer Support Centre Marketing AM, under the direction of the Vice President (Operations), will primarily be responsible to assist the head manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals. This position will manage tricolour social media accounts. This role will also create content for tricolour social media accounts including instagram, tiktok and facebook.

Competencies
  • Accountability
  • Attention to Detail
  • Communication
  • Cultural Sensitivity
  • Problem Solving
  • Conflict Management
  • Time Management
  • Client/Customer Focus


Job Duties
  • Manage and create content for the services social media accounts and website
  • Create and maintain a marketing calendar to ensure consistent advertising throughout the year
  • Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards
  • Create promotional materials and graphics for online and physical marketing including rave cards, brochures, posters, and other signage
  • Exhibit a working knowledge of all of the software used in the store regularly, including Adobe Acrobat, Illustrator, Photoshop, Lightroom, Canva, Excel, and Word
  • Develop a thorough understanding of on- and off-campus resources
  • Pursue new initiatives in any relevant areas such as marketing, store-related events and promotions, and advertising
  • Provide support to the BIPOC Talk and Gender & Sexual Diversity Assistant Managers to help increase awareness and understanding of their respective peer support services
  • Organize video and photoshoots to generate visual media and to use in marketing and promotional material
  • Design, order, and market the services merchandise
  • Receive Applied Suicide Intervention training (ASIST)
  • Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
  • Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
  • Exhibit a working knowledge of service staff portfolios
  • Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner
  • Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
  • Oversee the day-to-day operations, in collaboration with the Head Manager
  • Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
  • Accurately monitor, maintain and report inventories, the flow of products, and weekly orders
  • Maintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your team
  • Maintain positive working relationships with relevant suppliers related to all portfolios
  • Oversee staff to ensure work is being performed according to established standards
  • Be responsible for 1-2 days on-call shift and 1 supervisor shift per week to assist in managing for PSC emergencies
  • Assist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposals
  • Coordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordingly
  • Participate as an active member on hiring panels to keep the service adequately staffed
  • Ensure that all employees comply with company policies, procedures, and ethical standards
  • Ensure that employees adhere to all health and safety regulations
  • Attend and fully participate in all in person and virtual meetings
  • Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
  • Complete other duties as assigned


Job Requirements
  • Excellent understanding and familiarity with brand-building and brand management
  • Ability to build and sustain relationships with key business partners and other external stakeholders
  • Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
  • Ability to supervise and motivate a team to achieve and exceed their goals


Work Conditions
  • Interaction with employees, management, and the public at large
  • Working in an office environment
  • Operation of desktop computer and peripherals


The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

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