national accounts coordinator

6 days ago

Cambridge, Ontario, Canada Troy Life & Fire Safety Ltd. Full time

Location: Cambridge, OntarioType: In the OfficeTroy Life & Fire Safety Ltd. is one of the largest suppliers of Fire Alarm, Fire Suppression, Security, Nurse call and Communications Systems in Canada. As an Edwards Authorized National Partner, Troy is proudly Canadian. We are an employee owned company with over 1300 people in 28 locations coast to coast. An entrepreneurial company with a legacy of success, we pride ourselves on having a team of industry leading talent and an exciting plan for the future. Troy is a 2025 winner of the Canada's Best Managed Companies program.Troy Life & Fire Safety Ltd. is currently looking to hire a National Account Coordinator to join their Cambridge, Ontario branchAs the National Accounts Coordinator, the successful candidate will be responsible for providing on-going customer account support.
Responsibilities:

  • Assist in new account set-ups and roll out
  • Provide on-going customer account support and monitors general account activities from invoicing to service calls to issue tracking
  • Be responsible for day to day activities of preventive maintenance business across multiple service offices and customer portfolios nationally
  • Establish, develop and maintain business relationships with internal and external customers
  • Stay on top of daily communication with internal/external customers via phone and email
  • Participate in analyzing accounts in order to develop more streamlined operational procedures
  • Process and verify the accuracy of orders/contracts from customers utilizing the organization's internal technology system(s) and customer's service agreements
  • Initiate and follow through to completion all required action for response to customer service requests including order changes, maintenance of order/customer information and files
  • Communicate any recommended changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the department as a whole
  • Be responsible for identifying/monitoring any quality issues and manage/maintain customer specific reporting on account activities
  • Support, identify and manages customer expectations
  • Complete investigation and follow through of any customer challenges with appropriate departments/personnel
  • Perform various administrative duties as required

Qualifications:

  • Bilingual in French and English would be an asset
  • Minimum 3 years customer service experience
  • Post-secondary education in Business Administration or a related field preferred
  • Ability to multi-task and work independently
  • Effective communicator with efficient organizational skills
  • Experience with managing customer accounts in a complex environment
  • Knowledge of Microsoft Office (PowerPoint, Word, Excel and Outlook) & GP would be an asset
  • Highly motivated and proactive

Troy Life & Fire Safety Ltd.
offers an excellent compensation package, and a comprehensive benefits program and apid sick days. Discover a company committed to ensuring an environment that fosters employee and corporate growth while providing financial success to both.
Accommodation for applicants with disabilities is available, upon request, throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005
.
**Thank you to all applicants who have taken the time to apply for this role. Please note, only the successful candidates will be contacted for the next steps of our application process.

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