Front Desk Clerk
1 day ago
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team in providing exceptional guest services at our Motel. The ideal candidate will be the first point of contact for our guests, ensuring a welcoming atmosphere and delivering outstanding customer service. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Process check-in and check-out, cancellation and modifications efficiently.
- Maintain accurate records of guest information and transactions
- Utilizing multi-line phone systems to assist guests promptly.
- Provide information about motel amenities, local attractions, and services available to enhance the guest experience.
- Liaise with housekeeping and management to ensure guests needs are met.
- Follow Motel policies, security and compliance.
- Prepare end-of-shift reports.
- Light cleaning and laundry required.
Requirements
- Strong communications skills and interpersonal skills
- Problem-solving ability with a calm, professional demeanor
- 1+yr front desk agent experience preferred
- Well-groomed, professional appearance
- Multitasking under pressure
- A service mindset: empathy, patience and attention to detail
- Ability to work and have open availability on Sundays, Mondays, Tuesdays, Thursdays and holidays as required by the motel's operational needs.
** No phone calls or drop-ins please **
Job Types: Full-time, Part-time, Permanent
Pay: From $17.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- On-site parking
Work Location: In person
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