Resident Services Associate

Join Our Team at Stonemont Retirement Lifestyle

Stonemont Retirement Lifestyle is not just a workplace—it's a place where you can make a meaningful impact every day. We are proud to be a leader in providing exceptional care and support to our senior residents, ensuring they enjoy a fulfilling and engaging lifestyle. Our state-of-the-art facilities are designed to foster independence and well-being, and we're looking for passionate individuals to join our resident services team.

We are currently seeking dedicated and compassionate Resident Services Associates to support the day-to-day needs of our residents. As a key member of our resident services team, you will play a vital role in enhancing the quality of life for our residents by providing personalized support. This is a unique opportunity to work in a forward-thinking environment where your efforts directly contribute to the well-being and happiness of our senior community.

Core Competencies

• Compassionate Care: The ability to provide supportive, resident-centered assistance, ensuring that each resident's dignity and independence are respected.
• Communication: Strong interpersonal skills to effectively engage with residents, families, and team members. Clear and empathetic communication is essential in this role.
• Team Collaboration: A cooperative spirit and the ability to work effectively within a team environment, supporting colleagues and contributing to a positive workplace culture.
• Adaptability: Flexibility in responding to the varying needs of residents and the dynamic environment of a retirement community.

Technical Skills and Knowledge

• Resident Support: Knowledge of practices that assist residents with daily living while promoting their independence, including social activities and mobility support as needed.
• Housekeeping and Environment Maintenance: Proficiency in maintaining a clean, safe, and organized living environment for residents. This includes regular cleaning of common areas, resident rooms, and bathrooms, as well as ensuring hygiene and safety standards are met. Familiarity with the use of cleaning supplies and equipment, along with an understanding of infection control practices, is essential.
• Safety and Compliance: Understanding of safety protocols and regulations relevant to senior living, ensuring compliance with all health and safety standards.
• Documentation: Proficiency in maintaining accurate records of resident interactions and reporting any concerns regarding resident well-being to the management team.
• Emergency Response: Basic knowledge of emergency procedures and the ability to act swiftly and appropriately in critical situations.

Personal Qualities

• Empathy and Compassion: A genuine concern for the well-being of seniors and a commitment to providing the highest level of support.
• Respect for Independence: Understanding the importance of maintaining the independence of residents while offering support when needed.
• Integrity: Adherence to ethical standards, maintaining confidentiality, and demonstrating honesty in all interactions.
• Dependability: A reliable and responsible approach to work, ensuring that the needs of residents are consistently met.

Education and Training

• Basic Education: A high school diploma or equivalent is required. Additional certifications in caregiving or a related field are advantageous.
• On-the-Job Training: Willingness to undergo training to meet the specific needs of our residents and community standards.
• Continuing Education: Commitment to ongoing learning and development, staying updated on best practices in senior care.

Experience

• Senior Living Experience: Previous experience in a senior living, hospitality, or customer service environment is preferred but not required. Training will be provided for those new to the field.
• Housekeeping Experience: Previous experience in housekeeping or environmental services within a residential or healthcare setting is beneficial. This includes a demonstrated ability to maintain cleanliness and hygiene standards.
• Hospitality Service: Experience in a customer-facing role is beneficial, demonstrating the ability to interact positively with residents and their families.
• Team Environment: Experience working as part of a team, contributing to collective goals, and supporting colleagues in a senior living or similar setting.

Job Type: Part-time

Pay: $17.60-$22.00 per hour

Expected hours: 20 – 24 per week

Work Location: In person