Director of Security and Protective Services

Position Overview

The Director of Security and Protective Services will be responsible for ensuring the efficient delivery of frontline security operations, optimizing business processes, and maintaining compliance with regulatory and contractual requirements. This role requires a hands-on leader with a strong operational mindset to drive performance, implement strategic improvements, and oversee resource allocation across multiple projects and client sites.

Remote-based position, but travel by air or ground to client sites or events will be required. Overnight travel and occasional multi-day site visits may be required depending on location of sites or events.

Key Responsibilities:

• Operations Management
• Oversee the day-to-day operations of the Protective Services department, ensuring efficient, high-quality service delivery on projects and deliverables (assessments, reports, investigations, security services, etc).
• Manage relationships with subcontractor companies, independent contractors, and consultants to ensure compliance with contractual terms and the delivery of high-quality services.
• Lead the review of all existing business operations, focusing on identifying areas for improvement and operational efficiencies related to performance and client satisfaction.
• Spearhead the execution of the strategic business plan, including process improvements, staffing optimization and structure, and resource allocation.
• Serve as the project lead for the planning, coordination, and execution of new client site launches and initiatives, ensuring seamless implementation and alignment with client expectations and company standards.
• Oversight and management of the staff scheduling and incident reporting database
• Set key performance indicators (KPIs) and objectives for operational excellence across the division.
• Ensure compliance with all legal, regulatory, and contractual obligations.
• Responsible for ensuring compliance with OHS regulatory requirements and promoting a safe and secure work environment.
• Staff Management and Leadership
• Provide mentorship and leadership to their department managers, ensuring alignment with the overall company vision.
• Build strong relationships with subordinates through open communication, mentorship, and regular check-ins, fostering a positive work environment and promoting team cohesion and morale
• Responsible for overseeing staffing within Protective Services including coverage, recruitment, training, and performance management.
• Develop and implement a comprehensive internal training program, offering certification and continuous development opportunities for security staff.
• Consulting & Technical Expertise
• Assist with consulting projects such as risk and security assessments and security system design, working closely with clients to identify risks, develop tailored security solutions, and ensure successful implementation of recommendations.
• Strategic Planning
• Develop a strategic short- and long-term vision for the division, including creating a business plan for the protective service operations.
• Collaborate with the leadership team to align operations with the company's strategic short and long term goals.
• Client Relations & Business Development
• Build and maintain strong client relationships, assist with business development initiatives (i.e. RFP responses, following up on new leads, development of client proposals, etc) and contribute to marketing efforts.
• Foster strong client relationships through regular in-person meetings, networking, and professional engagement, ensuring a personable and approachable presence that strengthens trust and business opportunities.
• Identify and follow up on opportunities for area expansion, new partnerships, acquisitions, collaborations and overall revenue growth.
• Advocate for the company and its services, ensuring a positive public image and strong industry reputation.
• External Relations & Industry Engagement
• Represent the company at industry events, conferences, and networking opportunities, promoting Risk Control Canada as a thought leader.
• Build and maintain relationships with key stakeholders, partners, and industry influencers to expand the company's influence and reach.
• Ensure the company is recognized as a relevant leader in the security and risk management industry through active engagement and participation on social media and in public forums.

Qualifications:

• CPP, PSP, APP, CRM Certification Required
• 10+ years of experience in operations management or a similar leadership role in the security, investigations, risk management, law enforcement, or related sectors
• Strong leadership, communication, team-building and supervisory skills
• Ability to analyze business processes and lead improvements.
• Experience with project management and the implementation of operational programs.
• Bachelor's degree or higher

Compensation:

• The salary is negotiable and will be determined based on the candidate's skills, experience, and qualifications relative to the position.

Location:

• The ideal candidate for this position will be based in Edmonton, Alberta.

Job Types: Full-time, Permanent

Pay: $85,000.00-$105,000.00 per year

Benefits:

• Extended health care
• Flexible schedule
• Mileage reimbursement
• Paid time off

Application question(s):

• What professional certifications or credentials do you hold?

Education:

• Bachelor's Degree (preferred)

Experience:

• security : 8 years (preferred)
• Operations management: 5 years (preferred)
• investigations: 5 years (preferred)
• Leadership: 5 years (preferred)

Willingness to travel:

• 25% (preferred)

Work Location: Hybrid remote in Edmonton, AB T6R 3L6