Senior Business Systems Analyst

6 days ago

Toronto, Ontario, Canada Scadea Software Solutions Full time

Position: Senior Business Systems Analyst (BSA) – Microsoft Dynamics 365 CRM

Experience:
10+ Years

Industry Exposure:
Insurance

Employment Type:
Full-time with SCADEA

Work Model:
Hybrid (2–3 days in office)

Location:
Toronto, Canada

Job Summary

We are seeking a highly skilled Senior Business Systems Analyst (BSA) with extensive experience in Microsoft Dynamics 365 CRM. This individual will be a self-starter capable of independently driving requirements, contributing to solution design, supporting implementations, and troubleshooting production issues.

The role primarily focuses on CRM stabilization and support, including providing advisory guidance on best practices. Insurance domain experience is highly preferred, particularly in understanding business processes, as the BSA will work closely with stakeholders to ensure effective CRM solutions.

Key Responsibilities

Business Analysis & Stakeholder Engagement

  • Collaborate with business stakeholders to gather, analyze, and document business requirements.
  • Facilitate workshops, interviews, and working sessions to ensure alignment on business needs.
  • Perform gap analysis and recommend process improvements where applicable.

Microsoft Dynamics 365 CRM Solution Delivery

  • Act as lead BSA for Dynamics 365 CRM initiatives.
  • Translate business requirements into:
  • Functional specifications
  • User stories
  • Process flows and solution design artifacts
  • Partner with architects, developers, QA, and integration teams to deliver CRM solutions.
  • Support configuration and customization of Dynamics 365 CRM
  • Ensure adherence to Microsoft Dynamics 365 best practices.

Implementation, Stabilization & Production Support

  • Participate in end-to-end CRM implementations, enhancements, and stabilization activities.
  • Troubleshoot and resolve production issues; perform root cause analysis and implement permanent fixes.
  • Support integrations with upstream and downstream systems.
  • Lead and support User Acceptance Testing (UAT) and defect triage.
  • Maintain comprehensive documentation: BRD, FSD, workflows, and system guides.

Governance & Continuous Improvement

  • Proactively identify risks, gaps, and opportunities for CRM optimization.
  • Stay informed on industry trends, particularly in commercial insurance.

Required Qualifications

  • Bachelor's degree in Business, IT, or related field.
  • 10+ years of experience as a Business Analyst / Business Systems Analyst.
  • Strong hands-on experience with Microsoft Dynamics 365 CRM.
  • Proven experience in CRM implementation, upgrades, and stabilization.
  • Technical understanding of Dynamics CRM, including:
  • Dataverse
  • Model-driven apps
  • Business process flows
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to work independently and lead requirements end-to-end.

Preferred / Nice-to-Have Skills

  • Exposure to insurance business processes (underwriting, claims, policy administration).
  • Experience with Power Platform (Power Apps, Power Automate, Power BI).
  • CBAP or equivalent Business Analysis certification.
  • Experience with SQL and data analysis.
  • Familiarity with Agile / Scrum delivery models.

  • Business System Analyst

    2 weeks ago

    Toronto, Ontario, Canada Kumaran Systems Full time

    We are seeking a detail-oriented and analytical Business Systems Analyst with specialized experience in vendor onboarding, particularly within a Quantitative Risk Management (QRM) framework or system. The ideal candidate will act as a vital liaison between business stakeholders (Risk, Finance, Treasury, Procurement) and IT teams to analyze, document, and...

  • Senior Business Analyst

    5 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    Job#: Job Description:Senior Business Analyst (Digital Investing)Apex Systems is a IT staffing and consulting firm and we are looking for a Senior Business Analyst with strong communication and requirement gathering skills in the Investment Management domain, experience on Digital projects, and experience working on Agile teams to place at our client, a Big...

  • IT - Business Systems Analyst - Senior

    3 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    Job#: Job Description:Business Systems AnalystClient:Big 5 BankLocation: Hybrid 1-2 days a week, Downtown Toronto, OntarioTerms:6 month contract with a possibility for extension and conversion to FTESchedule Hours:Mon- Fri hrs/per week(in office every weds and 3rd Friday *Mandatory. Onsite frequency are subject to change based on enterprise...

  • Senior Business System Analyst

    2 weeks ago

    Toronto, Ontario, Canada Kumaran Systems Full time

    We are seeking a strategic technologist to bridge the gap between our business objectives and technical execution. In this pivotal role, you will leverage your deep understanding of the asset management landscape to design and architect data-driven solutions that empower financial advisors. Your mission is to translate advisor needs into scalable, automated...

  • Senior Business Analyst

    1 week ago

    Toronto, Ontario, Canada Apex Systems Full time

    Job#: Job Description:Senior Business Analyst (Digital Investing)Apex Systems is a IT staffing and consulting firm and we are looking for a Senior Business Analyst with strong communication and requirement gathering skills in the Investment Management domain, experience on Digital projects, and experience working on Agile teams to place at our client, a Big...

  • Senior Business System Analyst

    2 weeks ago

    Toronto, Ontario, Canada Iris Software Inc. Full time

    Iris's direct client, one of the Canada's Top Banking Firm, is looking to hire a strongSenior Business System Analyst (Financial Services Domain)for a long-term contract opportunity inToronto, ON.Please respond back with your most recent resume if you would be interested..Job title: Senior Business System Analyst (Financial Services Domain...

  • Business Systems Analyst, Payments

    5 days ago

    Toronto, Ontario, Canada Apex Systems Full time

    Business Systems Analyst, PaymentsOur client, a Big Five Bank is seeking an experienced BSA with strong payments and QA experience to join on a 12-month contract. This role will support upcoming payment-related initiatives.Location: Hybrid (2 days/week onsite)Contract Length: 12 months (potential for conversion)Start Date: ASAPKey Responsibilities:Act as a...

  • Senior Business Systems Analyst

    1 week ago

    Toronto, Ontario, Canada RBC Full time

    Job DescriptionWHAT IS THIS OPPORTUNITY?The Identity Access Management (IAM) Business Systems Analysis team, within Global Security (GS), is undertaking multiple complex enterprise and customer related IAM initiatives, and we are seeking a Senior Business Systems Analyst to help in the delivery of these exciting and rewarding projects. In this role you will...

  • Business System Analyst

    2 days ago

    Toronto, Ontario, Canada Kumaran Systems Full time

    We are looking for an experienced Senior Business Solutions Analyst with 8+ years of BSA experience and prior financial industry exposure. The ideal candidate will have strong expertise in end-to-end project implementation, business and technology analysis, and stakeholder collaboration. This role requires the ability to act as a subject matter expert,...

  • Senior Business Systems Analyst

    5 days ago

    Toronto, Ontario, Canada Caspian One Full time

    Senior Business Systems Analyst – Core/Digital BankingBanking | Contract | HybridAbout the RoleWe are seeking a Senior Technical Business Systems Analyst (BSA) with strong experience in core/digital banking products such as deposits, GICs, savings, registered products, credit cards, loans, lines of credit, and payments. This role is critical in supporting...