Records Management Representative

Altum Health is a department within the University Health Network with over 300 employees across several sites (Toronto, Cambridge, Barrie, Hamilton, Oakville, Ajax, Mississauga, Vaughan, Brampton, Oshawa, and Scarborough). We offer a full continuum of prevention, rehabilitation, and health care services to third party payors and individuals, including the Workplace Safety and Insurance Board (WSIB), employers, and insurers.

At Altum Health, we believe in providing "The Right Care. Always." by offering client-centered services that address the physical, psychosocial, and behavioral issues related to injury or illness. We actively participate in outcomes data collection, analysis and reporting, continuous quality improvement and the education and training of the next generation of health and service professionals. Altum Health services prevent and manage acute and chronic injury as well as co-morbid conditions and integrate clients back into the workplace and home life. Our services result in positive outcomes and value to our clients and customers.

Union: Non Union

Department: Altum Health

Site: Toronto Western Hospital/UHN West Park Assessment Centre

Reports to: Manager

Hours: 37.5 hours per week

Status: Permanent Full-Time

Closing Date: November 4th, 2025

We are currently looking for an experienced Records Management Representative to support our AUTO IE Team. The Records Management Representative is responsible for (but not limited to):

• data entry responsibilities
• inputting and maintenance of electronic medical records
• distribution of incoming documentation from fax servers and customer portals
• inbox management,
• indexing and compiling/preparation of medical records to support medical assessments,
• document list creation and
• helps to prepare and store other components of a claimant's medical record. 

The Records Management Representative also responds to requests to release patient information coming in from various sources including patients, law firms, insurance companies and other health care providers, ensuring that all requests to release patient information are completed in accordance with the Hospital's guidelines and as required by law.

The successful candidate will also perform cross-functional and other duties consistent with the job classification as required..

• Completion of High School education required
• Completion of related College diploma and/or certificate (Health Records, Medical Record Management, Medical Office Administration) preferred
• One (1) year or more of related experience required
• Knowledge of medical terminology preferred
• Experience in working with Electronic Medical Records required (Telus Practice Solutions Suite preferred)
• Exercise initiative and good judgement with the ability to multitask
• Compliance with confidentiality requirements under UHN Privacy Policy
• Ability to function independently with a high level of attention to detail
• Knowledge of applicable legislative, UHN and/or departmental policies.
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinions, backgrounds and characteristics bring richness to the challenge or situation at hand
• Ability to work effectively in a team environment

Why join UHN? 

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. 

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP ) 
• Close access to Transit and UHN shuttle service 
• A flexible work environment  
• Opportunities for development and promotions within a large organization 
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) 

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.