Leasing Assistant

Leasing Consultant

Location: Southwestern Ontario

Job Type: Full-Time

Reports To: Leasing Manager

About Us

Brock Development Group is a dynamic and innovative property development and management company specializing in the creation of exceptional living spaces. We take pride in delivering outstanding customer experiences and are looking for a motivated and detail-oriented Leasing Assistant to join our growing team.

Position Overview

As a Leasing Assistant, you will be the first point of contact for prospective and current residents. You will support the leasing process from start to finish, ensuring a seamless, professional, and customer-focused experience. This role also includes administrative duties, resident communication, and light property management support.

Key Responsibilities

Leasing & Tenant Relations

• Respond to rental inquiries via phone, email, and walk-ins.
• Tour prospective tenants through suites, buildings, and amenity spaces.
• Invite and assist prospects with completing online rental applications.
• Follow up with undecided applicants to encourage lease conversion.
• Perform applicant screenings including credit, income, and reference checks.
• Propose application decisions to Leasing Manager for final approval.
• Collect rent deposits and NSF-related payments as required.
• Contact current residents to encourage lease renewals.
• Maintain in-depth knowledge of all properties and unit types within our portfolio.

Administrative & CRM Management

• Accurately input and update all leads, prospects, and residents into CRM systems, Excel sheets, and property management software.
• File all documents (physical and digital) in an organized and timely manner.
• Issue lease documents and legal forms (e.g., N-form notices) as needed.
• Assist with move-ins, move-outs, and unit turnovers (flips).
• Maintain accurate records related to leasing activity, communication, and approvals.
• Conduct routine competitive market surveys (comparison shopping).

Resident Support & Maintenance Coordination

• Greet and assist all clients and residents who visit the rental office.
• Field resident questions, concerns, and maintenance requests with professionalism and care.
• Contact appropriate technicians or vendors to obtain quotes or coordinate repairs.
• Provide 24-hour notice to residents for unit entries related to maintenance or showings.
• Ensure residents are always informed of updates, repairs, or building-related concerns.

Legal & Policy Knowledge

• Demonstrate a strong understanding of Ontario Residential Tenancies Act and tenant rights.
• Consult the Leasing Manager when clarification is required on legal or policy matters.

Qualifications

Education:

• High school diploma is required.
• Post-secondary education in sales or marketing is considered an asset.

Experience:

• A minimum of two (2) years of sales experience and administrative experience.
• Proficiency in Microsoft Word, Excel, and other office software (e.g., Outlook, PowerPoint, etc.) is a must.
• Proficiency in Yardi Breeze is considered an asset.
• Valid driver's license, clean driving record, and 24-hour access to your own vehicle is a requirement.

Availability:

• Availability to work evenings and weekends as needed.

What We Offer

• Dental care
• Extended health care
• Life insurance
• A supportive and professional team environment
• Opportunities for growth within our expanding property portfolio

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Work Location: In person