Senior On-Site Service Specialist

2 days ago


Vancouver, British Columbia, Canada Ricoh Americas Holdings Full time $40,000 - $70,000 per year
Description

Senior On-Site Service Specialist

Responsibilities:

  • Sorting and distribution of mail and office supplies, including interoffice, couriers and overnight mail
  • Delivery of mail and printing projects throughout the customers site
  • Coordinating and preparing projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery
  • Download jobs from email or print queue, sizing, reproducing, sorting and finishing
  • Establishing and maintaining quality controls to ensure work accuracy
  • Responding to first level phone calls from end users of equipment to determine the problem, clear paper jams, run test copies and determine status of machines
  • Provide scheduled trips to all machines to conduct cleaning of glass, toner replacement, stocking paper and general cleanness of work space
  • Running reports
  • Keeping logs of downtime, repairs and meter charges of all copiers/printers on site

Qualifications:

  • High School Diploma or equivalent work experience
  • Minimum 2 years of experience working in a mail room or copy centre

Skills:

  • Excellent interpersonal skills with the ability to quickly develop business relationships
  • Strong self-motivation to drive results
  • Excellent communication skills both verbal and written
  • Effective use of Microsoft Office
  • Ability to lift 30+lbs. as necessary

Other:

  • Present a professional image at all times to customers and vendors



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