3PL Field Operations Manager

Position: 3PL Field Operations Manager

Department: Canada

Company Overview

DAVACO is a leading turn-key solution provider with more than 30 years of experience supporting the world's leading brands with the development, transformation, and maintenance of their physical sites throughout North America. In collaboration with a diversified base of clients, DAVACO delivers scale, speed, and high-quality solutions that solve tomorrow's challenges today.

Summary/Objective

The 3PL Field Operations Manager plays a key role in ensuring operational excellence across all field projects nationwide. Reporting to the Managing Director, this individual serves as the connective link between project management, field operations, and third-party labour partners (3PLs). The successful candidate will balance strategy with execution — optimizing resources, building scalable processes, and ensuring seamless delivery through effective vendor and partner management.

This role is ideal for a proactive problem solver who thrives in a fast-paced environment, can see both the big picture and the fine details, and takes pride in bringing structure and clarity to complex operational workflows.

Duties/Responsibilities

3PL Management & Merchandising Support:

• Lead all aspects of 3PL coordination for merchandising and installation projects, aligning partner strengths to project needs.
• Deliver kickoff training sessions and prepare comprehensive training packages to ensure 3PL teams fully understand scope and quality expectations.
• Oversee 3PL scheduling, deployment, and reporting to ensure on-time, accurate project completion.
• Function as the central liaison between 3PL partners and Project Managers, ensuring effective communication and follow-through.

Field Operations & Resource Planning:

• Assess project capacity and resource availability in collaboration with the Field Operations Manager.
• Support Project Managers in building feasible workback plans and identifying potential risks or shortfalls in manpower or timelines.
• Partner with Recruiting to identify, interview, and onboard field personnel including Installers, Foremen, and Superintendents.
• Assist in sourcing specialized subcontractors and developing contingency plans when additional support or skillsets are required.
• Coach and mentor field leaders on employee relations and basic HR practices to foster stronger team leadership in the field.

Vendor Management & Estimating:

• Assist in identifying, vetting, and onboarding new subcontractors and 3PL partners across Canada to ensure a strong and diverse resource pool.
• Assist in developing and creating accurate estimates and bids for Canadian project opportunities.
• Build and sustain relationships with vendors to ensure alignment on quality, timelines, and pricing.

Process Improvement & Team Enablement:

• Partner with leadership to design and document scalable processes, workflows, and Standard Operating Procedures (SOPs).
• Support Field Managers in developing better project organization and client communication practices (e.g., meeting cadence, reporting structure, and update templates).
• Contribute to continuous improvement initiatives aimed at increasing efficiency, consistency, and cross-functional collaboration.

Required Skills/Abilities

• 5 - 8 years of experience in operations, field support, or project coordination within retail services, construction, merchandising, or related industries.
• Thorough understanding of business and finance, strong business acumen and market trends.
• Experience building and developing SOPs or process improvements in a multi-project environment.
• Strong understanding of field resourcing, scheduling, and labour deployment.
• Proven experience managing third-party labour or subcontractor relationships.
• Proven ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Strong analytical skills with a proactive approach to identifying risks and creating solutions.
• Excellent organizational and communication skills, with a collaborative and solution-oriented mindset.
• Superior verbal and written communication and interpersonal skills.
• Superior managerial and diplomacy skills.
• Proficiency in Microsoft Office Suite, Smartsheet, Procore and related software.
• Demonstrated commitment to personal continuous improvement through education or training achievements.
• Comfortable working remotely with national scope and cross-functional teams.

Success in This Role Looks Like

• Field projects consistently staffed, on schedule, and within scope.
• Clear, standardized communication between internal teams, 3PL partners, and vendors.
• Fewer project delays caused by resourcing or miscommunication.

• Strong vendor relationships that contribute to consistent quality and reliability.

• Documented processes that drive efficiency and scalability.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

DAVACO LP is an Equal Opportunity Employer and Supports a Diverse, Inclusive Work Environment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Drug-Free Workplace

We maintain a drug-free workplace and perform pre-employment, random, reasonable suspicion, and post-accident substance abuse testing. We also perform pre-employment background checks.

Applicants with Disabilities

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