Logistics & Distribution Manager

At Kotn, we are reimagining how our everyday items are made and purchased, beginning with your wardrobe and setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications, such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends who were fed up with compromising quality, design, sustainability, brand experience, and price.

Reporting To: Senior Manager of Logistics & Distribution

Department: Logistics & Distribution

Location: Toronto, CA

We are seeking a highly organized and proactive Logistics & Distribution Manager to oversee the daily execution of our end-to-end logistics operations across Canada, the United States, and the United Kingdom.

Reporting to the Senior Manager of Logistics & Distribution, this role is responsible for overseeing internal logistics staff, managing 3PL partnerships, and ensuring operational excellence across e-commerce, retail and B2B distribution. The ideal candidate thrives in a fast-paced environment, balancing tactical execution with strong cross-functional collaboration to ensure smooth, cost-efficient, and compliant operations.

What You'll Be Working On:

Logistics Operations & Team Management – 40%

• Lead and manage the logistics and distribution team, providing clear direction, coaching, and performance management
• Manage relationships and performance with 3PL partners, couriers, and carriers, covering last-mile parcel delivery, retail replenishment, and B2B distribution
• Optimize transportation strategies and mode selection (parcel, LTL, FTL, air, ocean) to balance cost, speed, and service and identify opportunities for improvement
• Ensure warehouse and fulfillment activities (executed through 3PLs) meet SLAs, accuracy, and cost targets

E-Commerce, Retail & B2B Fulfillment – 25%

• Manage fulfillment operations across e-commerce and B2B channels to meet customer expectations and delivery SLAs
• Coordinate inventory availability across all platforms and regions in collaboration with internal teams and 3PLs
• Oversee logistics system integrations and data flows across all platforms to ensure accuracy, visibility, and seamless operations

Customs, Trade & Compliance – 20%

• Ensure all shipments comply with Canadian, US, and UK customs and trade regulations
• Oversee import/export documentation and coordination with customs brokers and freight forwarders
• Maintain current knowledge of international trade laws, tariffs, and compliance requirements
• Support with compliance reporting and process documentation

Cross-Functional Collaboration & Continuous Improvement – 15%

• Act as the key liaison between logistics and other departments, including sales, marketing, finance, product, and customer service
• Collaborate with finance on freight budgeting, invoice reconciliation, and cost analysis
• Partner with customer service to resolve fulfillment or shipping issues and enhance customer satisfaction

What You'll Bring:

Operational Leadership & Business Acumen

Demonstrates strong capability in leading multi-market logistics operations and end-to-end distribution across e-commerce, B2B, and retail channels.

Partner, Network & Compliance Management

Ability to manage high-trust relationships with 3PLs, couriers, carriers, and transportation partners to ensure service quality and operational alignment while maintaining strong global trade compliance across all fulfillment channels.

Execution Excellence & Operational Rigor

Ability to apply structured problem-solving and disciplined planning to maintain high service levels and uphold operational standards in fast-paced, evolving environments.

Additional Requirements:

• College or university education in a relevant field
• 5+ years of progressive experience in logistics, distribution, or supply chain management (e-commerce, retail, or consumer goods preferred)
• Proficiency with Microsoft Office Suite or equivalent tools
• Experience using ERP, WMS, TMS, or other logistics management platforms
• Strong organizational skills with attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced, dynamic environment
• Proven aptitude to learn and utilize latest technology and AI in day-to-day operations