Manufacturing Operations Manager

Our Mission

Micromart is redefining convenience - turning any location into a retail opportunity with our Smart Store platform. By combining hardware, software, and data, we're building a delightful unattended shopping experience for consumers and making operating an unattended Smart Store easy for entrepreneurs.

Our Values

We're driven by ambitious, mission-focused thinking, a deep commitment to earning customer trust, a craftsmanship mindset that prioritizes simplicity and quality, and a culture of shared growth where we support each other and celebrate wins together.

Role Overview

We are building the next generation of IoT-enabled Smart Stores - Smart Stores that blend electro-mechanical engineering, computer vision, and cloud software.

As our Manufacturing Operations Manager, you will be the primary technical and operational liaison between our company and our Contract Manufacturer to ensure consistent quality and on-time delivery of finished units.

You will manage the entire production lifecycle: from receiving components and managing inventory, to supporting our Contract Manufacturer with production challenges and overall project management. This role requires technical fluency (electro-mechanical, IoT), exceptional organization, the ability to manage partners, people and process.

Local travel will be required between office, contract manufacturer and warehouse locations (all within GTA, up to 1 hour away from downtown office). Valid G drivers license required, personal vehicle preferred, mileage reimbursed.

Key Responsibilities
Inventory & Component Management

• Receiving & Quality Assurance: Build and run processes for receiving, inspecting, and validating incoming components to ensure they meet hardware/software specifications.
• Custom Component Configuration: Manage workflows, space, technicians, and documentation for flashing/configuring components, assembling proprietary components, and pre-kitting.
• Spare & Safety Stock: Implement systems to maintain ideal stock levels and ensure full traceability across all inventory locations (office, warehouse, CM etc).

Contract Manufacturer (CM) Management & Continuous Improvement

• Inventory Logistics: Coordinate the timely delivery of custom components to the CM.
• Production Oversight and Final Acceptance: Act as the primary technical and operational liaison with the CM. Perform training, monitoring assembly, integration, testing, and overall build quality. Sign off on completed production prior to shipping.
• Issue Resolution: Rapidly diagnose and resolve production, configuration and quality issues, onsite or remote.
• Performance Management: Document and track CM performance KPIs (eg throughput, first-pass yield, defect rate, cost)
• SOP Ownership: Maintain and update all build instructions, SOPs, troubleshooting guides and quality expectations.
• Change Management: Serve as custodian for all build documentation, revision history, and manufacturing records. Lead NPI, ECO, and EOL transitions with engineering and the CM.

Project Management, Tracking & Reporting

• Production Scheduling: Build and update project plans/Gantt charts, identify critical dependencies, and ensure production rate meets customer delivery timelines.
• Cross-Functional Communication: Provide frequent updates to Sales, Customer Success, Supply Chain and Engineering.
• Documentation: Maintain complete and accurate production, QA, and shipping documentation, including serial numbers and lot tracking.
• Inventory Reconciliation: Lead monthly physical inventory audits across all sites (office, warehouse, CM).

Qualifications
Soft Skills & Mindset

• Relentlessly resourceful: A creative problem-solver who's unafraid to roll up their sleeves and solve novel problems.
• High ownership and agency: Takes extreme responsibility and accountability for plans, quality, actions, and deliverables.
• Highly organized and detail-oriented: Possesses a high degree of organization and pays close attention to detail.
• Process-oriented and automation-focused: Naturally inclined toward developing and improving processes, always seeking opportunities for automation.
• Relationship-driven: Long term partnership driven for the success of our business, our customers and our partners.

Technical Strengths

• Educational Background: Bachelor's degree in Engineering (e.g., Mechatronics, Mechanical, Electrical, Computer, Industrial), Supply Chain Management, or a related technical field.
• Hardware Assembly Experience: Proven experience in the production and assembly of electro-mechanical, IoT devices, or similar complex hardware assemblies.
• Hands-on Capability: Capable of personally executing the full lifecycle of a unit, including assembly, configuration, testing, and preparation for shipment.
• Technical Proficiency: Strong fundamental understanding of hardware assembly and testing processes related to computer imaging, firmware installation, sensors, cameras, routers, embedded systems.
• Manufacturing Familiarity: Familiarity with common manufacturing processes (e.g., sheet metal fabrication, painting, injection molding, electronics assembly).
• BONUS: Experience with refrigeration, packaging engineering or freight/logistics coordination

Operational & Leadership Strengths

• Leadership Experience: 5+ years of progressive leadership experience in manufacturing engineering, operations or supply chain.
• Partner Management: Proven experience in managing Contract Manufacturers (CM) or Third-Party Logistics (3PL) partners, including the ability to effectively escalate issues, negotiate improvements, and drive performance.
• Continuous Improvement Focus: Strong grounding in Lean, Six Sigma, or similar continuous improvement methodologies, with a demonstrated ability to transform ambiguous situations into repeatable, efficient processes.
• Technical Operations Proficiency: Proficient with workflow automation and utilizing AI-powered operational tools to enhance efficiency.
• Executive Communication: Excellent written and verbal communication skills, capable of fluently collaborating and communicating across all organizational levels, from executives and engineers to shop-floor technicians.
• BONUS: Familiarity with ERP/MRP systems

What We Offer

• Competitive salary + equity package
• Health, dental, and vision benefits (for employees and dependents)
• Free meals at the office through KitchenMate
• Monthly gym-membership stipend
• Remote flexibility with access to our Toronto office
• Downtown office location next to Union Station with gym, pickleball court, and much more.

Micromart is an equal-opportunity employer and welcomes applicants from all backgrounds.

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