Bilingual Technical Support Analyst
1 week ago
Role: Technical Bilingual (French/English) Support Analyst – Level 1/2Type: Full -timeLocation: Mississauga Environment: Remote Role Description:You will be working in a second -linetechnical support role is responsible for providing first/second level technicalsupport to internal users. In this role you will respond to service requests,triage technical issues, and provide technical guidance to internal businesscustomers, escalating more complex issues as required. The incumbent must be very customer -centric,organized, and able to work independently.The role will require scheduled after hoursand weekend work on a recurring basis to implement changes and projects thatcan not be completed during core business hours.Roles and Responsibilities:· Respond to user queries via phone, email, chat, or the ITservice management solution in a timely and professional manner· Log and track all incidents and service requests in the ITservice management solution· Provide first and second -level diagnosis and resolution forhardware, software, network, and application issues· Escalate unresolved issues to other Dept Level 2/3 support teamsaccording to escalation procedures· Assist with setting up and configuring desktops, laptops, mobiledevices, and peripherals· Support user account management including password resets andaccess permissions· Follow up with users to ensure full resolution of issues· Document troubleshooting steps, solutions, and user feedback· Maintain knowledge base articles and contribute to continuousservice improvement· Other related duties as assigned. Requirements 3+ years of experience in an IT support or customer service roleBilingual in English and French – Excellent oral and written communication skills in both languages.Solid understanding of Windows operating systemsStrong understanding of Office 365, email clients, and common productivity toolsExcellent problem -solving and communication skillsStrong customer service orientation and interpersonal skillsAbility to work in a team environment and follow established processesPost -secondary education in a technical field or equivalentRelevant certifications (e.g., CompTIA A+, ITIL Foundation) would be considered an advantageExperience with ServiceNow and remote support tools would be considered an advantage #LI -JB1Benefits Competitive compensation package including base, bonus, benefits and pension plan
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Bilingual Customer Support Rep
6 days ago
Mississauga, Ontario, Canada Bilingual Source Full timeBilingual Technical Support Representative - OnsiteOnsite Role / Regular Hours / Offer On-Site Games Room / Above Average Starting Salary / Growing Company.Looking for an amazing opportunity in Technical Support?Our client, a leader in their industry, is actively looking to add a bright and ambitious Bilingual Technical Support Representative to join their...
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Bilingual Customer Service
6 days ago
Mississauga, Ontario, Canada Bilingual Source Full timeBilingual Customer Care and Admin Coordinator (French required)IntroductionAre you a people-first professional who enjoys solving problems and making a real difference? Our client is growing rapidly and looking to add a bilingual team member to support their technical operations. This is an exciting opportunity to start or build your career in a dynamic,...
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Mississauga, Ontario, Canada Bilingual Source Full timeBilingual Customer Service and Sales Support Associate (French required)IntroductionAre you fluent in French and English, and ready to join a company that values your communication skills, problem-solving mindset, and dedication to delivering top-notch service? Our client is looking for a Bilingual Customer Service Representative who is excited to support...
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Mississauga, Ontario, Canada Cloud SynApps Inc. Full time US$60,000 - US$120,000 per yearPosition OverviewWe are seeking a Bilingual (French & English) Salesforce Business Analyst to join our team in Canada. French language proficiency is mandatory. The ideal candidate will play a critical role in bridging business needs with Salesforce solutions, ensuring that system capabilities align with organisational objectives. This role involves...
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Mississauga, Ontario, Canada Cloud SynApps Inc. Full timeCloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We've actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce...
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Bilingual Service Desk Analyst
2 weeks ago
Mississauga, Ontario, Canada Crawford & Company Full time $60,000 - $80,000 per yearNous recrutons actuellement un Analyste du service d'assistance bilingue pour rejoindre notre équipe travaillant à distance de chez vous au Canada. L'emplacement est flexible, et nous pouvons offrir des arrangements de travail en présentiel, hybrides ou entièrement à distance.Sous la direction du chef d'équipe du Service aux utilisateurs finaux,...
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Technical Business Analyst
2 weeks ago
Mississauga, Ontario, Canada Spark Power Full time $80,000 - $120,000 per yearTechnical Business AnalystReporting to the Director, Information Technology, the Technical Business Analyst will support complex, cross-functional technology initiatives across the IT portfolio, including ERP migration and other strategic technology projects. This highly visible role partners closely with key business stakeholders, project teams, and IT...
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Application Support Analyst
2 days ago
Mississauga, Ontario, Canada Compass Digital Full timeNow, if you were to come on board as one of our Support Analyst L2, we'd ask you to do the following for us:Incident Identification: Monitor various sources for potential major incidents, such as system alerts, customer reports, and internal notifications.Incident Triage: Quickly assess and prioritize incidents based on their severity, potential impact, and...
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Senior Application Support Analyst
2 weeks ago
Mississauga, Ontario, Canada Citi Full time $72,000 - $96,000 per yearDeveloped communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. ## Strong technology knowledge (unix, sql, windows, basic scripting, monitoring, cloud tech) ## Practical problem...
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Senior Application Support Analyst
2 weeks ago
Mississauga, Ontario, Canada Citi Full time US$109,000 - US$170,800 per yearThe Senior Application Support Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people...
