Current jobs related to Supervisor, Customer Sales and Service - Ottawa ON KP L - NAV CANADA

  • District Sales Manager

    1 week ago

    Ottawa, Canada ReadyQuip Sales and Service Full time

    At ReadyQuip Sales and Services Ltd., we are passionate about delivering top-quality products and exceptional customer service. As an established distributor in the province of Ontario, we offer endless career opportunities in a challenging and rewarding professional environment. Our team in Timmins, ON, is comprised of dedicated and self-motivated...

  • Customer Service Supervisor

    2 weeks ago

    Ottawa, ON KK C, Canada Best Buy Full time $45,000 - $70,000 per year

    You'll love it here We are hiring immediately for a customer service supervisor, which we call an operations team lead. As a customer service supervisor, you will lead and coach a team of specialists and work together to create an amazing customer experience.Join us and grow your career with our retail team as a customer service supervisor.What you'll...

  • Food Service Supervisor

    4 days ago

    Ottawa, ON KP X, Canada Taco Boyz Full time $45,000 - $65,000 per year

    The Supervisor is responsible for overseeing day-to-day operations, ensuring high standards of food quality, service, and cleanliness. This role includes supervising team members, coordinating shifts, to maintain a smooth workflow.Key Responsibilities:Supervise, coordinate, and schedule the activities of staff who prepare, portion, and serve food.Assist with...

  • Sales Supervisor

    2 weeks ago

    Vancouver, BC VR L, Canada London Drugs Limited Full time $24,700 per year

    Not just a job… a community a partnership a teamYou'll experience them all at London Drugs. As one of Canada's fastest-growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team  We currently have opportunities for:   Sales Supervisor   The Sales...

  • Customer Service Representative

    2 weeks ago

    Belleville, ON KP L, Canada The Brick Full time $30,000 - $50,000 per year

    Is this job for you?:Do you believe in putting the customer first?Do you love to solve problems and create solutions?The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude The winning combination of team...

  • automotive service technician

    5 days ago

    Ottawa, ON KG W, Canada Abboudi's Auto Repairs and Sales Full time $40,000 - $60,000 per year

    Education: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsWork site environmentNoisyWork settingWorkshopTasksConfirm findings with supervisor to determine whether to repair or replace unitDiscuss work with supervisorInspect and test mechanical units to locate faults and malfunctionsInspect mechanical units to locate faults...

  • Customer Sales and Service Representative

    3 days ago

    Toronto, ON MJ L, Canada Optima Communications international Inc Full time $40,000 - $60,000 per year

    Opportunity to EARN hundreds of dollars in additional Monthly IncentivesWhat's in it for youFull-time permanent positionCompetitive hourly wageBilingual Premium ( English & French)Lucrative monthly performance incentive programs allowing you to earn additional incomeProgressive benefit plan after 90 days of employmentAccess to Perkopolis, Canada's leading...

  • Sales and Customer Service Representative

    5 days ago

    Vaughan, ON LH X, Canada Elite Trimworks Elite Mouldings Full time $44,000 - $88,000 per year

    About Elite Trimworks:At Elite Trimworks, we pride ourselves on delivering top-notch specialty architectural products along with exceptional customer service, ensuring a solid and lasting relationship with our clients. Our experienced and dedicated staff, with over 20 years of industry expertise, sets us apart from the competition. We prioritize making your...

  • Customer Service Agent

    2 weeks ago

    Sioux Lookout, ON PT L, Canada Perimeter Aviation Full time $40,000 - $60,000 per year

    Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With approximately 900 employees, we operate a fleet of 45+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson,...

  • Computer Sales Supervisor

    1 week ago

    Ottawa, Canada Best Buy Full time

    You’ll love it here! We are hiring immediately for a retail sales supervisor, which we call a sales team lead. As a retail sales supervisor, you will lead and coach a team of sales advisors and work together to create an amazing customer experience. Join us and grow your career with our retail team as a retail sales supervisor. What you’ll do: -...

Supervisor, Customer Sales and Service

2 weeks ago

Ottawa ON KP L, Canada NAV CANADA Full time $92,079 - $115,098 per year

Job Posting Title

Supervisor, Customer Sales and Service

Job Category

Customer Service

Language Requirements

Bilingual Preferred / Bilingue de préférenceIn the event a qualified bilingual candidate is not found, a qualified unilingual candidate will be considered. / Dans l'éventualité où un candidat bilingue qualifié n'est pas disponible, un candidat unilingue qualifié sera considéré.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

Job Grade

ATP-7

Pay Range

$92,079 - $115,098

Job Summary

This position involves delivering strategic leadership, guidance, and support to program staff, along with ensuring robust quality assurance (QA) and thorough reporting to enhance overall customer satisfaction. The primary focus is on the effective publication and distribution of AEROPUBS products. Additionally, this role involves leading customer communications and initiatives aimed at product enhancement, which includes modernizing offerings, streamlining distribution processes, and overseeing the point-of-sale system. Furthermore, it entails the coordination, rollout, and successful implementation of related projects to achieve desired outcomes.

We are seeking a highly qualified and experienced Supervisor of Customer Service to join our team. This role entails leading and supporting the customer service team to ensure the delivery of exceptional service and the effective resolution of customer inquiries. Responsibilities will include overseeing daily operations, providing guidance and training to staff, ensuring the accurate and timely processing of orders for Aeronautical Publications, and managing related projects.

The ideal candidate will possess strong leadership and interpersonal skills, demonstrate adaptability to changing circumstances, lead multiple priorities effectively, and communicate with clarity. A dedication to delivering reliable, high-quality customer service while fostering a collaborative team environment is essential to success in this position.

Job Description

What NAV CANADA offers you:

  • Challenging, team-oriented work environment
  • Competitive compensation and benefits
  • Defined benefit pension plan
  • Opportunities for growth and development
  • Flexible work arrangements
  • Diverse and inclusive workforce

Key Accountabilities:

  • Serve as the primary point of contact for the Customer and Stakeholder Services team, handling escalated inquiries from air carriers, general aviation pilots, and various stakeholders regarding financial, operational, and general matters. Ensure that all inquiries and issues are addressed promptly and resolved efficiently.
  • Act as a liaison between NAV CANADA and its stakeholders, promoting ongoing initiatives, addressing concerns, and supporting the Manager in implementing effective communication strategies tailored to various audiences, including the general aviation community. Attendance at some NAV CANADA industry events may be required.
  • Oversee the creation and maintaining of stakeholder accounts on NAV CANADA platforms, provide technical support, and proactively communicate updates and outages related to systems.
  • Enhance and monitor the processing of aeronautical product sales orders for internal, external customers and distributors, ensuring accuracy and timely delivery. Support reporting, credit note processing, and production scheduling, while maintaining up-to-date website order forms.
  • Communicate initiatives for product improvement, coordinate modernization efforts in product offerings and distribution, and lead the rollout of related projects to AEROPUBS and Customer facing products.
  • Work in close collaboration with the Manager of Customer & Stakeholder Services to develop and refine customer service procedures and standards, ensuring our products are effectively integrated into service delivery. Conduct research and actively engage stakeholders to assess satisfaction levels, identifying opportunities for service improvement
  • Guide, train, and mentor team members through comprehensive training and ongoing support to enhance their skills.
  • Lead quality assurance procedures and evaluation tools for aeronautical product programs. Support quality assurance processes for order transactions, provide guidance on complex inquiries to staff or take on resolution, and uphold high standards of customer service.
  • Foster positive relationships with aviation industry representatives, customers, government agencies, and service providers, effectively resolving complex issues and enhancing customer satisfaction.
  • Provide ongoing coaching, feedback, and mentoring to team members to enhance skills, knowledge, and performance.

Job Requirements

Education:

  • Completion of a post-secondary education or an acceptable combination of education, training, and experience.

Experience:

  • A minimum of five (5) years of experience working at a Customer Contact Centre.
  • Experience facilitating and coordinating responses to stakeholder inquiries and disputes.
  • Experience communicating and explaining procedures, guidelines, and policies to both internal and external stakeholders.
  • Experience in training or coaching team members, both newly assigned and existing staff, through initial instruction as well as refresher or recurrent training sessions.

Knowledge

  • Knowledge of reporting and identifying the recording and tracking of inquiries using a Case Management System.
  • Comprehensive understanding of Automated Call Distribution systems and technology.
  • Strong knowledge of customer relations principles and practices.
  • Knowledge of Aeronautical Publications, their available formats, and the production schedules followed.
  • Familiarity with creating and maintaining knowledge resources.
  • Working knowledge of Excel, Power BI, Tableau, or in-house dashboards for performance tracking.

Abilities

  • Exceptional interpersonal and communication skills, with a tactful and diplomatic approach in professional interactions.
  • Demonstrated leadership capabilities and a strong aptitude for effective problem-solving.
  • Proficient in managing multiple priorities simultaneously, maintaining composure under pressure, and exercising sound judgment in decision-making.
  • Possesses a creative and innovative mindset, contributing to the continuous improvement of processes and practices.
  • Highly effective time management skills, enabling the prioritization of tasks and consistent achievement of deadlines.
  • Ability to escalate timely feedback to company management regarding operational challenges and stakeholder concerns.

Personal Suitability

  • Consistently demonstrates reliability and accountability in fulfilling assigned responsibilities.
  • Promotes strong team collaboration by exhibiting flexibility, openness, and clear, effective communication.
  • Inspires and motivates colleagues, contributing positively to workplace culture through exemplary leadership.
  • Maintains a high standard of accuracy and attention to detail across all tasks and deliverables.
  • Committed to continuous learning and the ongoing development of knowledge related to organizational operations, products, and services.

Working conditions

This position is a hybrid position with a minimum – 3 days per week on site.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.