Sales and Customer Service Representative

About Elite Trimworks:

At Elite Trimworks, we pride ourselves on delivering top-notch specialty architectural products along with exceptional customer service, ensuring a solid and lasting relationship with our clients. Our experienced and dedicated staff, with over 20 years of industry expertise, sets us apart from the competition. We prioritize making your experience with us easy and hassle-free, offering peace of mind throughout the entire process.

Embark on an extraordinary career at Elite Trimworks, where every day brings fresh opportunities for our associates. Our dynamic and inclusive workplace fosters connections with fascinating individuals and provides a platform for career growth. Committed to delivering the highest quality trim work and customer service, Elite Trimworks relies on a highly knowledgeable, competent, and consistently dependable team. Join our team to contribute to a compelling career, working together to provide clients with top-tier architectural products. With locations in Toronto and Florida, we proudly serve thousands of satisfied customers across Canada and the United States.

Job Summary:

In this role, the individual is responsible for driving the sales process, creating new opportunities, and upselling through various channels. Key responsibilities include developing strong customer relationships, understanding their needs, informing them about products and services, providing solutions, recommending better options, and efficiently handling customer orders.

Major Tasks, Responsibilities, and Key Accountabilities:

• Deliver exceptional customer service through phone, live chat, and in-person interactions, showcasing our commitment to satisfaction and relationship-building.
• Address customer inquiries about Elite Trimworks Corp products, rates, and services with a personalized touch, offering effective solutions to in-store, online, and phone customers.
• Identify opportunities for up-selling and additional sales, adeptly communicating the unique features, benefits, and return policies of our products.
• Cultivate strong relationships and partnerships, solidifying Elite Trimworks Corp as the top-choice supplier for our valued customers.
• Manage purchase orders, paperwork, and transactions, ensuring a seamless process that includes handling cash and credit card transactions.
• Coordinate product orders, organize deliveries, and keep customers informed about their order status to enhance their overall experience.
• Proactively seek new sales opportunities through various methods, taking initiative to actively contribute to the growth of Elite Trimworks Corp's customer base.
• Oversee the sales process, from project management to issue resolution, providing comprehensive customer service and support.
• Determine accurate and competitive product pricing by consulting our pricing matrix and other resources, reflecting Elite Trimworks Corp., commitment to excellence.

Nature and Scope:

• Applies established processes guided by clear rules, past practices, or provided instructions, consulting a supervisor for advice on non-routine matters. Supervisor approval is sought for any deviations from standard procedures.
• Works under close supervision with limited latitude and independent judgment. Output undergoes detailed checks by a senior coworker and/or supervisor.

Pay Structure:

• Starting at $20.00 hourly, after the probationary period, $21.00 hourly, and in one year-$22.00 hourly. Commission/ bonus programs over & above, thereafter, our annual cost-of-living raises will apply.

Work Environment:

• Comfortable indoor setting with infrequent and non-objectionable unpleasant conditions.
• The physical and psychological well-being of team members is strongly encouraged.

Schedule (BI-WEEKLY):

Week 1- Monday- Friday: 8:30 AM-5:30 PM

Week 2- Monday: 8:30 AM-5:30 PM, Tuesday: 8:30 AM-5:30 PM, Wednesday: OFF, Thursday: 9:00 AM- 7:00 PM, Friday: 8:30 AM-5:30 PM, Saturday: 10:00 AM- 3:00 PM

Education and Experience:

• Bachelor's Degree required.
• 5 + Years of Manufacturing Sales Experience highly preferred.

What We Offer:

• Company events and wellness programs.
• On-site parking and store discounts.
• Full-time, Permanent

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Work Location: In person