Guest Relations Executive

3 days ago

Toronto ON MV E, Canada Noyaa Toronto Full time $50,000 - $65,000 per year

Overview

We are seeking an exceptionally polished and charismatic Guest Relations Executive to be the definitive first and last impression for our clientele at a premier high-end restaurant and nightlife destination in Toronto. This pivotal role is responsible for curating a seamless and exclusive guest journey, ensuring an atmosphere of sophistication, excitement, and impeccable service from the moment of inquiry through to departure. The ideal candidate must possess an innate ability to manage a demanding reservation system, expertly navigate high-pressure situations, and maintain composed grace during peak dining and late-night service hours. A profound understanding of luxury service standards and an ability to read and manage a room's dynamic are essential.

Responsibilities

  • Elite Guest Reception: Warmly and professionally welcome and seat high-profile guests, VIPs, and all patrons, meticulously managing the dining room flow and pacing to optimize guest experience and table turnover.
  • Reservation Management: Expertly manage the high-volume, dynamic reservations platform (e.g., OpenTable, etc), handling waitlists, special requests, and sensitive seating arrangements (e.g., table requests for VIPs or key regulars).
  • Concierge-Level Inquiries: Serve as the primary point of contact for complex guest inquiries, special event requests, and handling pre-shift guest intelligence (e.g., reviewing notes on returning VIPs, dietary restrictions).
  • Issue Resolution: Proactively and discreetly resolve guest concerns with tact and diplomacy, ensuring any necessary compensation or service recovery maintains the high-end standard of the establishment.
  • Nightlife Coordination: During the late-night component, assist in managing the flow and entry process, verifying bookings, and collaborating with security/management to uphold the establishment's exclusivity and conduct standards.
  • Brand Promotion: Articulate and promote exclusive events, tasting menus, and bottle service options with confidence and detailed knowledge.
  • Administrative Excellence: Maintain accurate guest profiles, manage correspondence (phone/email) with professionalism, and contribute to the maintenance of daily service reports.

Experience & Profile

  • Mandatory Experience: Minimum of 2 years of experience in a high-volume, luxury, or high-end dining or nightlife venue. Experience in Toronto's hospitality scene is a significant asset.
  • Reservation System Proficiency: Demonstrated expertise in managing advanced reservation and seating software (e.g., OpenTable, SevenRooms).
  • Exceptional Communication: Articulate, persuasive, and refined communication skills, both verbal and written, capable of interacting with a demanding and high-net-worth clientele.
  • Professional Presence: Impeccable grooming and dress, reflecting the sophisticated standard of a high-end Toronto establishment.

This role is for a dedicated and energetic professional eager to shape the guest experience at one of Toronto's premier new venues. Passion for fine dining, cocktails, and the art of nightlife hospitality is essential.

Job Type: Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 20 – 40 per week

Work Location: In person

  • Guest Relations Specialist

    1 week ago

    Rosseau, ON, Canada Muskoka Woods Full time $30,000 - $60,000 per year

    Company MissionMuskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.Job DescriptionThe Support team...

  • Guest Service Agent

    4 days ago

    Toronto, Canada Executive Cosmopolitan Hotel Toronto Full time

    We are currently looking for a few new team members! If you want to be a part of a fun and exciting team, enjoy meeting new people and most importantly love making a difference to our guests everyday, then you have what it takes to be an amazing **Guest Service Agent!** **Duties and Responsibilities** - Providing excellent guest service to internal and...

  • Guest Relations Summer Supervisor

    1 week ago

    Rosseau, ON, Canada Muskoka Woods Full time $13,000 - $14,656 per year

    Company MissionMuskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.Job DescriptionThe Support team...

  • Guest Relations

    2 weeks ago

    Toronto, Ontario, Canada CEM Resorts Full time $35,000 - $45,000 per year

    We're looking for an enthusiastic and well-presented Host/Hostess to be the face of our restaurant. You'll be the first point of contact for our guests — greeting them with warmth, managing reservations, and ensuring their dining experience begins and ends smoothly.If you enjoy connecting with people, thrive in a fast-paced environment, and take pride in...

  • Executive Chef

    3 days ago

    Toronto, Ontario, Canada Blue Shock Executive Search Full time

    About Us:Blue Shock Executive Search, established in 2003, is a renowned executive search firm excelling in recruiting top-tier candidates across restaurant, hospitality, and food service-related sectors. As industry leaders, we specialize in forging connections between exceptional talent and leading employers in Canada and the US. Our dedicated team acts as...

  • DH-Guest Services Supervisor

    2 weeks ago

    Huntsville, ON PH E, Canada DeerHurst Resort Huntsville Full time $30,000 - $60,000 per year

    Duties and ResponsibilitiesTraining, Development of hosts, ensuring team members are equipped to provide excellent guest serviceSeeks out colleague feedback and establishes an "open door" policy to identify and address colleague problems or concerns in a timely manner.Provides exceptional and professional service to our guests and colleaguesEnsures the...

  • Butler / Guest Relations

    6 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23037500 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the...

  • Guest Relations and Cashier Supervisor

    2 weeks ago

    Toronto, Canada Eataly North America Full time

    Company Description Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme - but all with the same aim... for our guests to: - EAT authentic Italian food at our restaurants, cafés and to-go counters - SHOP a selection of high-quality Italian,...

  • Guest Relations and Cashier Supervisor

    2 weeks ago

    Toronto, Canada Eataly North America Full time

    At Eataly, a Guest Relations and Cashier Supervisor is also known as a Front End Lead. The Front End Lead serves as the liaison between staff and management to ensure the department is fully functional. The Front End Lead delegates to, motivates, trains and mentors Front End Cashiers to promote their development. Reports to the Front End Manager. - Handles...

  • Custom Home Sheet Metal Installer

    1 week ago

    Toronto, Canada Guest Plumbing & HVAC Full time

    At Guest Heating and HVAC, our core focus is Enhancing Our Communities and Creating Comfortable Spaces. We are currently looking for a Licensed Custom Home Sheet Metal Installer to support our team as we expand. Our company is highly distinguishable in Hamilton, Burlington, Oakville and surrounding areas. As a family owned and operated business, we are...