Remote Customer Service Representative

2 weeks ago

Ottawa, Ontario, Canada NTT DATA Full time

Answer incoming telephone inquiries in accordance with Call Center guidelines Follow up on escalated calls, as required Submit fulfillments or research cases for callers' inquiries if applicable Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders Responsible for taking monthly refresher trainings and taking monthly quizzes Ensure compliance with policies and procedures and regulatory requirements Responsible to answer a minimum of 50 calls daily for various entry level product lines (queues) Responsible for answering calls for a baseline of 7 hours daily A self-starter and takes initiative to take on new projects and additional responsibilities Other duties and responsibilities as assigned Strong communication skills (written, verbal and listening) Bilingualism (English/French) considered an asset High School Diploma/equivalent education 1 - 3 years call center experience with heavy call volume Advanced knowledge of PCs, familiarity with system navigation, and strong keyboard skills Able to endure prolonged seating/standing associated with the performance of essential functions Highly self-motivated, self-reliant, self-competitive and will push themselves to exceed expectations Has a strong ability to take action to meet and exceed customer expectations with integrity

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