Customer Service Representative

1 week ago

Ottawa, Ontario, Canada American Expediting Full time $40,000 - $60,000 per year

Onsite - Ottawa
Part time shift: Monday–Wednesday, 10:00am-3:00pm (subject to change)

Must have flexibility to cover other days/hours when needed

SUMMARY:
The Customer Service Representative (CSR) is tasked with greeting the customer and securing the information necessary to design the appropriate solution to their request. Most often this is to place a request for a new transportation service, other times it is to update the customer on the status of an existing task or to make changes to a task in progress. Additionally, the CSR interacts with dispatchers, and prospective customers. The role of the CSR could not be more important as the professionalism, efficiency and knowledge of the CSR paint a picture of our company in the eyes of the caller.

Responsibilities

  • Answer and respond to all telephone and e-mail requests from external customers and internal offices
  • Collect and maintain appropriate customer data
  • Work with customers to ensure that collection requirements are met and that they are always kept informed during the process to ensure visibility
  • Confer with customers or supervising personnel to address questions, problems, and requests for service
  • Handle customer complaints: Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Other duties/tasks as assigned

Skills

  • Interpersonal skills; ability to foster teamwork and motivate/coach others
  • Knowledge of principles and processes for providing customer service
  • Computer skills including Microsoft Word, Outlook, Email
  • Familiar with time zones and military time
  • Knowledge of local and regional geographical area; accurately and quickly read maps
  • Decisive under pressure and time constraints
  • Excellent bilingual verbal and written communication and problem-solving skills preferred

Qualifications

  • High School diploma/GED; Associates degree or other vocational/technical school training beyond high school is preferred
  • Flexibility in working hours required

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada Techtronic Industries Canada Inc. Full time

    At TTI, people come for the opportunity and stay for the cultureCustomer Service RepresentativeTechtronic Industries Inc. | MilwaukeeFull-Time | Permanent | Ottawa, ON (Canada)| E1Job Description:About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we...

  • Customer Service Representative

    3 days ago

    Ottawa, Ontario, Canada CSN Collision Full time US$45,000 - US$65,000 per year

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process. Job...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada CSN Collision Full time $51,200 - $62,400 per year

    The Bemac Collision Group has an immediate opportunity for a Customer Service Representative to join their team in a well-established, progressively growing group of companies. The Customer Service Representative is responsible for securing revenue by verifying payment, scheduling and maintaining customer satisfaction through out the repair process.Job...

  • Customer Service Representative

    7 days ago

    Ottawa, Ontario, Canada U-Haul Full time $40,000 - $70,000 per year

    Location:30 Frank Nighbor Pl, Ottawa, Ontario K2V 1B9 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada TTI, Inc. Full time

    At TTI, people come for the opportunity and stay for the cultureCustomer Service Representative Techtronic Industries Inc. | MilwaukeeFull-Time | Permanent | Ottawa, ON (Canada)| E1Job Description:About TTI CanadaAre you ready to lead the way in shaping an empowering work environment with a global leader in power tools, accessories and hand tools? At TTI, we...

  • Customer Service Representative

    5 days ago

    Ottawa, Ontario, Canada Hozack, Inc. Full time $35,000 - $45,000 per year

    The Role:As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.Respond to customer inquiries via phone, email, and chat.Resolve customer complaints and...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Ontario, Canada Graybar Canada Limited Full time $40,000 - $80,000 per year

    Job BriefThis role supports customer needs related to communication and data products and service.Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.Graybar Canada is a leader in the distribution of high quality electrical, automation and...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada Porter Airlines Inc. Full time $45,000 - $60,000 per year

    Job SummaryThank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application...

  • Customer Service Representative

    1 day ago

    Ottawa, Ontario, Canada Porter Airlines Inc. Full time $40,000 - $55,000 per year

    Job SummaryThank you for your interest in joining the Porter team. Applications for this job posting will be considered for current and future openings. While we are excited to review your qualifications in advance, it may be some time before you hear from us based on the availability of start dates. If you are selected to continue with the application...

  • Customer Service Representative

    1 week ago

    Ottawa, Ontario, Canada BMO Full time $34,750 - $47,250

    Application Deadline:11/09/2025Address:3775A Strandherd Drive Job Family Group:Retail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and...