Customer Service Representative

1 week ago

Ottawa, Ontario, Canada Hozack, Inc. Full time
The Role:

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

  • Respond to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues efficiently.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service processes.
  • Provide feedback on customer trends and issues to management.

Join a dynamic team dedicated to delivering outstanding customer service.

Ideal Profile:

The ideal candidate will possess a blend of technical and soft skills to effectively assist our customers.

  • High school diploma or equivalent.
  • Experience in customer service or related field.
  • Technical skills: CRM software, Microsoft Office.
  • Soft skills: Communication, Problem Solving, Empathy.

We value individuals who are proactive and can work well in a team environment.

What's on Offer:

We offer a competitive salary and benefits package, along with opportunities for professional growth and development.

  • Comprehensive health benefits.
  • Opportunities for career advancement.
  • Supportive and inclusive company culture.
  • Flexible work arrangements, including remote work options.
  • Access to training and development programs.

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