Ecommerce Order Fulfillment + Customer Care Assistant

1 week ago

Vancouver, British Columbia, Canada Blue Ruby Jewellery Full time

Company Description

Blue Ruby is an established Canadian retailer with a deep history of providing everyday luxury jewellery to our clientele. We are an industry leader in the jewellery marketplace featuring beautiful and unique collections by local and international jewellery designers. As a locally owned company beautiful and unique with 11 retail locations in Vancouver's Lower Mainland, we are proud of the community we have built with our customers, our designers, and our employees.

The Job

  • Serve as the primary point of contact with our customers online via e-mail
  • Assess customer inquiries case by case and provide timely and thorough resolutions
  • Communicate with management to solve problems when necessary, and provide recommendations for resolutions to improve our customer experience
  • Answering phone inquiries when applicable
  • Learn our customer care policies and procedures to provide the best options for our customers
  • Maintain expert, in-depth knowledge of our jewellery selection
  • Fulfill online orders as they are received through our website
  • Quality-check all jewellery pieces before being packaged and shipped to our customers
  • Package and process shipping labels through ship station
  • Be efficient with processing orders to ensure orders are shipped out on time
  • Responsible for keeping the shipping area well stocked with supplies, clean and organized
  • In downtime, collaborate with our eCommerce team by checking the Blue Ruby website and flagging on any errors or adjustments that need to be looked at

Qualifications

  • 1 year e-Commerce and/or retail experience
  • Shopify experience is an asset
  • Experience using Ship Station is an asset
  • Computer proficiency and ability to learn new software(s)
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and time constraints
  • A can-do, positive attitude
  • Interest in Jewellery + Fashion

  • Flexibility to work holiday and weekends, as needed

  • Serve as the primary point of contact with our customers online via e-mail

  • Assess customer inquiries case by case and provide timely and thorough resolutions
  • Communicate with management to solve problems when necessary, and provide recommendations for resolutions to improve our customer experience
  • Answering phone inquiries when applicable
  • Learn our customer care policies and procedures to provide the best options for our customers
  • Maintain expert, in-depth knowledge of our jewellery selection
  • Fulfill online orders as they are received through our website
  • Quality-check all jewellery pieces before being packaged and shipped to our customers
  • Package and process shipping labels through ship station
  • Be efficient with processing orders to ensure orders are shipped out on time
  • Responsible for keeping the shipping area well stocked with supplies, clean and organized
  • In downtime, collaborate with our eCommerce team by checking the Blue Ruby website and flagging on any errors or adjustments that need to be looked at

Qualifications

  • 1 year e-Commerce and/or retail experience
  • Shopify experience is an asset
  • Experience using Ship Station is an asset
  • Computer proficiency and ability to learn new software(s)
  • Excellent verbal and written communication skills
  • Ability to work well under pressure and time constraints
  • A can-do, positive attitude
  • Interest in Jewellery + Fashion
  • Flexibility to work holiday and weekends, as needed

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