Ecommerce Sales and Customer Service Assistant

2 weeks ago

Vancouver, British Columbia, Canada RVSC Full time $32,000 - $40,000 per year

We're a small and growing ecommerce business in the automotive niche looking for a motivated and versatile assistant to join our team of two on a part-time or full-time basis. You'll be working directly with the founder to help manage daily operations, customer support, incoming and outbound sales calls. The position is based at our condo office in downtown Vancouver, conveniently located right next to Stadium–Chinatown SkyTrain Station, with the potential for hybrid work in the future.

Key Responsibilities:

  • Respond to customer service inquiries via phone, email, and live chat
  • Handle incoming phone calls and provide helpful, friendly support
  • Do outbound sales calls to confirm orders or inform potential customers of our products
  • Assist with order-related questions and follow-ups
  • Help with general ecommerce operations and administrative tasks such as entering tracking numbers and other misc tasks
  • Create and schedule blog posts, newsletters, and social media content
  • Organize and edit product images for marketing use

Qualifications:

  • Experience with phone sales (inbound or outbound)
  • Experience in customer service, content creation, digital marketing, or social media management is an asset
  • Familiarity with tools like Canva, ChatGPT, or scheduling platforms is a bonus
  • Strong written and verbal communication skills
  • Must be very Detail-oriented, reliable, and eager to learn
  • Have a good memory
  • A degree is not required, but please include a portfolio or list of relevant experience or accomplishments

We provide training for all aspects of the role.

Schedule & Compensation:

  • Flexible schedule: 3-5 days per week, starting with Mondays (our busiest day)
  • 5-8 hour shifts
  • Starting wage: $20/hour or more depending on performance and experience with the potential for commission as well on outbound sales.

Ideal Candidate:

  • Interested in ecommerce, websites, customer experience, or digital content creation
  • Comfortable working independently and collaboratively in a small team
  • Proactive, organized, and resourceful

Work Environment:

We offer a casual, flexible, and creative work environment with a wide variety of tasks. This is a great opportunity to gain hands-on experience in the day-to-day operations of a niche ecommerce business, with room to grow as we grow.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Work Location: In person

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