Disability Claims Coordinator

Find Your Limitless with Reliance
By joining Reliance as a
Disability Claims Coordinator you'll
become an important Team Member and will be provided with the tools you need to succeed. We have ambitious growth plans and are looking for Team Members who want to grow with us. At Reliance, we pride ourselves on the fact that we provide limitless opportunities for growth and we encourage it by rewarding our Team Members for their success in many ways. If you're ready to find your limitless – join us

What do we offer?

• The tools you need to succeed – including the tools for the job as well as training and development programs
• A successful and knowledgeable team to be part of and learn from
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
• A great benefits plan for you / your family
• Career paths so you can advance in the company
• Awarded Canada's Most Admired Corporate Cultures with a proudly diverse and inclusive team

What will you do?

• Accurately and promptly report all WSIB/WCB and Short-Term Disability claims to external agencies across Canada.
• Develop and implement Return-to-Work plans in collaboration with managers to support Early and Safe Return to Work.
• Maintain detailed and accurate claim records using the Parklane system.
• Support managers and employees throughout the accommodation process.
• Communicate with Compensation Boards across Canada to ensure timely updates and decisions on claims.
• Coordinate with insurance providers to ensure non-occupational claims are reviewed promptly, with decisions and payments made in accordance with contracts and Service Level Agreements.
• Track, analyze, and report on incidents and claim costs, providing insights and recommendations to the management team.
• Generate scheduled and ad hoc reports while maintaining claims dashboards.
• Ensure compliance with WSIA, OHSA, Human Rights Code, AODA, and other relevant legislation.
• Engage with external organizations to stay updated on legislative changes and industry best practices, contributing to corporate program development as needed.

What do you bring?

• 1-2 years of related work experience in Human Resources with focus on WSIB/WCB, disability claims administration and Return to Work planning
• Strong knowledge of WSIB/WCB policy and procedures
• Working knowledge of Parklane software a definite asset
• Strong knowledge of WSIA, Human Rights Code, OHSA, AODA, ESA as well as other related legislation
• Flexible and adaptable, with strong time-management skills in order to meet strict reporting deadlines.
• Ability to remain objective and demonstrate good decision-making skills in challenging scenarios.
• Demonstrated common sense with the ability to think critically and strategically.
• Ability to support individuals at all levels in the organization.
• Service focused – interacting with both external agencies and internal partners.
• A self-starter with the ability to work with minimal supervision.
• Excellent written and verbal communication skills
• Post-secondary education in related field
• Must be able to travel occasionally.

Why Reliance?
As a leader in home services and energy efficient solutions for over 60 years, Reliance Home Comfort (Reliance) is committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and team members seeking a rewarding, inclusive workplace. With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada's largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers. Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States. Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for eight consecutive years since 2016. Reliance remains focused on sustainability, workplace safety, diversity, inclusivity, and prudent governance.

Reliance Home Comfort is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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