Intake Coordinator

17 hours ago

Vaughan, Ontario, Canada People Corporation Full time $45,000 - $60,000 per year

As an Intake Coordinator you will act as the initial point of contact for all clients seeking assistance on matters relating to health and disability. You will confirm eligibility, coordinate referrals, and guide the client through the application process while working alongside a team of disability management professionals.

This is a fixed-term, fully onsite position based in Vaughan, with an expected duration until May 2026.

The Intake Coordinator (Term) will:
  • Receive all incoming inquiries and correspondence related to disability benefits and services
  • Confirm client eligibility to benefits and services
  • Explain the application processes
  • Receive and review applications for completeness
  • Create and maintain case records within our claims database
  • Assign new cases internally or coordinate internal or external referrals appropriately
To be successful as an Intake Coordinator (Term) with BPA, you will need:
  • Post-secondary education or diploma in a medical or health-related discipline; or
  • Minimum two years experience in a medical, benefits administration, or claims setting
  • Strong customer service focus
  • Excellent interpersonal skills and ability to build relationships with clients
  • Highly organized with strong attention to detail
  • Ability to maintain a high degree of confidentiality in handling confidential medical information
  • Excellent written and verbal communication skills
  • Demonstrated ability to effectively manage and resolve conflict
  • Excellent written and verbal communication skills
  • Computer literacy – MS Word, Excel, Outlook, etc
  • Ability to prioritize and multi-task in a fast-paced environment
All-star candidates will have:
  • Fluency in English as well as at least one of Portuguese, Spanish or Italian is considered an asset.
What's in it for you:
  • Learn by working alongside our experts
  • Competitive compensation

BPA is a division of People Corporation and has served members and beneficiaries in their local communities since 1958. BPA is dedicated to providing a superior benefits experience to our members, businesses, and trusts in the local communities in which they live and operate.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to

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