Client Service Agent

3 days ago

Montreal, Quebec, Canada StateTel Global Communications Full time $40,000 - $55,000 per year

We're hiring a Client Service Agent for our customer support team. You'll be the first point of contact for our subscribers—helping with new connections, Wi-Fi/router questions, plan and billing inquiries, logging cases, and driving issues to resolution.

What You'll Do

  • Handle inbound calls, live chats, and emails from customers (B2C/B2B).
  • Perform basic troubleshooting: modem/router, Wi-Fi, speed tests, reboots, cabling.
  • Create orders for new installs, service moves, and plan changes.
  • Support billing and payments, open billing tickets, and escalate disputes when needed.
  • Log all interactions in the CRM and follow SLAs and conversation scripts.
  • Coordinate with Tier 2 technical support and field technicians.
  • Offer relevant add-ons (mesh Wi-Fi, higher speed tiers, etc.).

You're a Great Fit If You Have

  • Experience in customer service/call centre/telecom support (an asset, but strong entry-level candidates are welcome).
  • Understanding of networking basics: modem/ONT, router, 2.4/5 GHz, LAN, reboot/reset, speed tests.
  • Strong written and spoken English; French is a major plus.
  • Clear communication, empathy, and calm handling of objections.
  • PC and CRM proficiency; fast typing (~35–45 wpm).
  • Legal eligibility to work in Canada and reliable home internet (for remote work).

Click Apply on Indeed and attach your resume. In your cover letter, briefly describe your customer support experience and your English/French proficiency.

Job Type: Full-time

Pay: From $26.10 per hour

Benefits:

  • Company events
  • Employee assistance program
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

  • Agent(e) d'hospitalité – Service client

    2 weeks ago

    Montreal, Quebec, Canada 27954a70-2e8f-45b2-9078-3a73342b171b Full time $20,000 - $25,000 per year

    Kasbastays est une jeune entreprise qui se spécialise en gestion et en investissement immobilier. En opération depuis plus de 5 ans, l'entreprise détient et gère actuellement plusieurs immeubles locatifs ainsi que des établissements hôteliers en gestion. En pleine croissance, Kasbastays souhaite agrandir son équipe et recherche présentement son/sa...

  • Manager, Client Services

    5 days ago

    Montreal, Quebec, Canada Scotiabank Full time $80,000 - $120,000 per year

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.The Manager's primary focus will be to coach a team of Customer Service Representatives (CSRs) and IIROC licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer-focused, and high...

  • Customer Service and Administrative Agent

    4 days ago

    Montreal, Quebec, Canada AppDirect Full time $45,000 - $65,000 per year

    Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:Agent(e) du service à la clientèle et administratifAbout AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world....

  • Travel Agent

    5 days ago

    Montreal, Quebec, Canada Jobs for Lebanon Full time $9,000 - $9,600 per year

    Company Description Callplex is seeking a highly skilled and experienced Travel Agent who is fluent in both English and French, and proficient in Sabre and preferably Amadeus, and Galileo. Job Description Travel Agent - English and French speaking: working with SabreMonday-Friday 9am-6pm EST, with 1-hour break.Home-Based/RemotelySalary $750-$800/month...

  • Customer Service Agent

    2 weeks ago

    Montreal, Quebec, Canada Seedbox Technologies Full time $50,000 - $70,000 per year

    Seedbox is looking for a full-time customer service agent for our overnight shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.A notable aspect of this role is that the customer service phone lines...

  • Customer Service Agent

    2 weeks ago

    Montreal, Quebec, Canada Seedbox Full time $34,000 - $43,000 per year

    Seedbox is looking for a full-time customer service agent for our overnight shift. As a customer service agent, you will champion our brand, and support Seedbox in achieving their business goals by engaging with clients to help them find resolution to their issue swiftly and efficiently.A notable aspect of this role is that the customer service phone lines...

  • Customer Service and Administrative Agent

    3 days ago

    Montreal, Quebec, Canada AppDirect Full time $40,000 - $60,000 per year

    Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:Agent(e) du service à la clientèle et administratif About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world....

  • Customer Service and Administrative Agent

    5 days ago

    Montreal, Quebec, Canada AppDirect Full time $45,000 - $65,000 per year

    Pour la version française de cette description de poste, veuillez consulter le lien suivant / For the French version of this job description, please refer to the following link:Agent(e) du service à la clientèle et administratifAbout AppDirectBecome a digital, global citizen and enable the new generation of digital entrepreneurs around the world....

  • Advisory Agent, Member and Client Experience

    7 days ago

    Montreal, Quebec, Canada Desjardins Full time $29,440 - $73,920 per year

    Temporary position for 12 months (On call)The work mode arrangement for the position is full-time on site.As a member and client experience advisory agent, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome, listening to and addressing their needs, and helping them with their...

  • Travel Agent

    7 days ago

    Montreal, Quebec, Canada Jobs for Lebanon Full time $20,000 - $40,000 per year

    Company Description Callplex Canada Inc. is seeking a highly skilled and experienced Travel Agent who is fluent in both English and French, and proficient in Sabre and preferably Amadeus, and Galileo. Job Description Travel Agent - English and French speaking: working with SabreMonday-Friday 9am-6pm EST, with 1-hour break.Home-Based/RemotelySalary...