Guest Services Representative

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Guest Services Representative - JLL What this job involves: Continually strive to exceed guest expectations by consistently delivering exceptional customer experiences. The Guest Services Representative ensures that every customer interaction is conducted in a professional, courteous, and efficient manner, serving as the primary point of contact for shoppers and retailers while contributing to JLL's commitment to outstanding property management and customer service excellence.What your day-to-day will look like: Maintain comprehensive knowledge of the centre's services, amenities, stores, promotions, and facilitiesCreate memorable customer experiences through proactive, excellent service and professional interactions with shoppers and retailersManage gift card sales and end-of-day transactions while operating Guest Services kiosk efficientlyProvide directions, information, and answer mall-related inquiries with tailored suggestions based on store offeringsFoster strong retailer relationships and educate on centre services while displaying positive attitude in all communicationsSupport Marketing Department in promotional activities and participate in special projects as assigned Understand Crisis Management Manual and Guest Services' responsibilities during emergency situationsRequired Qualifications: High School education or equivalent Strong commitment to providing excellent customer service with positive attitude Ability to communicate effectively with shoppers, retailers, centre Management, service providers, and all shopping centre personnel Capability to work in fast-paced environment, multi-tasking while maintaining high level of professionalism Strong written and verbal communication skillsProficiency in conflict resolution managementAbove-average computer skills and technical proficiencyPreferred Qualifications: Previous customer service experience in retail or hospitality environment Multilingual abilities (additional languages beyond English)Experience working in shopping centre or retail property management Friendly, approachable, proactive, and solution-oriented personality traits Flexibility to work weekends, evenings, and holidays as required Estimated compensation for this position: 2,058,420.00 – 20,584.20 CAD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location: On-site –Burnaby, BCIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.