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Guest Services Representative

2 weeks ago

Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for a reliable, enthusiastic person with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possessing a strong understanding of Microsoft Office. Experience in the Hospitality or Retail industry an asset.

Summary of Responsibilities:

- Answer guest inquiries about the Shopping Centre, The City of Lougheed redevelopment, and surrounding areas.
- Build and maintain relationships with retailers and guests.
- Liaise with Security and Facilities Maintenance teams daily to ensure smooth operation of the Shopping Centre.
- Assist with planning and execution of large-scale marketing events and weekly programming.
- Participate in community outreach initiatives and events.
- Assist with various administrative support duties as assigned.

Provide the following services:

- Gift card sales
- Gift wrap
- Stroller and wheelchair rentals
- Mobile charger rentals
- Wayfinding
- Concierge

**Job Types**: Part-time, Permanent

Pay: $17.40 per hour

Expected hours: 12 - 24 per week

**Benefits**:

- Flexible schedule
- On-site parking

Schedule:

- Day shift
- Evening shift
- Every Weekend
- Holidays
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person