Hotel Front Desk Clerk

Job Summary:

We are a busy hotel looking to fill immediately

This is for all shifts, 7am-3pm, 3pm-11pm. Previous experience as a front desk agent is required. The ability to cover all shifts is required.

Only those with experience will be considered for this position.

Enjoy perks such as Employee Discounts at Best Western Hotels worldwide and more

Must be able to provide a clean criminal record check.

Must be available to work overnights and weekends.

Responsibilities include but not limited to:

• Demonstrate a positive and proactive attitude and be committed to providing exceptional guest care through use of initiative and empowered decision.
• Check in/check out guests in a friendly and professional manner ensuring accuracy of all information/billing.
• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.
• Promote Best Western and brand marketing programs.
• Make appropriate selection of rooms based on guest needs.
• Code electronic keys.
• Non-verbally confirm the room number and rate.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods.
• Handle cash, make change and balance an assigned house bank.
• Accept and record vouchers, travelers checks, and other forms of payment. Convert foreign currency at current posted rates.
• Post room charges and room taxes to guest accounts, using the computer.
• Processes guest charge vouchers and credit card vouchers.
• Promptly answer the telephone using positive and clear communication.
• Input messages into the computer. Retrieve messages and communicate the content to the guest.
• Retrieve mail, small packages and facsimiles for customers as requested.
• Carry out all Guest Services and cashiering duties achieving accuracy and logical work sequence.
• Close guest accounts at time of check out and ascertain satisfaction.
• In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results.
• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Promptly answer the switchboard in a friendly, caring and courteous manner ensuring messages are recorded and promptly passed on or voicemail explained/utilized in line with property and company.
• Be skilled in the taking of reservations and understand and apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding the department.
• Be competent in the use of the computer.
• Liaise with Housekeeping and Maintenance regarding the availability of rooms in order to contribute to the smooth running of the property and the satisfaction of our guests.
• Send faxes, make photocopies, as required by the guest ensuring correct charging for all business services.
• Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer.
• Carry out security checks of the lobby (or liaise with security as appropriate) to ensure property and employee safety following procedures laid down by property.
• Ensure full completion of all duties relating to the shift and a concise hand over in order to assist the smooth running of the property, effective team work and guest satisfaction.
• Comply with attendance rules and be available to work on a regular basis.
• You must be physically fit and able to lift up to 25lbs, push 25lbs, and be able to operate laundry equipment as well as assist in completing laundry overnight when required.
• Checks front office accounting records for accuracy and compiles information for the hotel's financial records.
• Tracks room revenues, occupancy percentages, and other front office operating statistics.
• Prepares summary of cash, check, and credit card activities, reflecting the hotel's financial performance for the day.
• Verifies all account postings and balances.
• Summarizes results of operations and prepares reports for management.
• Performs duties of the Front Desk Agent.
• Performs other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Accounting background preferred.
• Previous hotel experience required.
• Strong customer service orientation and skills.
• Present a professional image, and able to communicate well with both guests and employees.
• Ability to operate front office equipment and computers.
• Ability to compile facts and figures.
• Ability to understand principles of auditing, balancing, and closing out accounts.
• Ability to work a flexible schedule, including weekends and holidays.

Job Types: Part-time, Permanent

Pay: $16.00-$17.00 per hour

Benefits:

• Extended health care

Experience:

• customer service: 5 years (required)

Work Location: In person