Front Desk Receptionist

2 weeks ago

Edmonton, Alberta, Canada South Edmonton Optometry Clinic Full time $37,440 - $41,600 per year

We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our organization, you will play a crucial role in providing excellent customer service and creating a positive impression for our visitors and clients.

Responsibilities:

  • Answer a high volume of calls and maintain a rapid response rate according to agreed-upon standards and training.
  • Take accurate information from calls received (i.e. book appointments) where required and transfer information or calls with speed and efficiency.
  • Greet in office patients immediately in a courteous and friendly demeanour while building rapport with patients.
  • Provide direction and information as required to in office patients and collect required health information prior to eye exam.
  • Order and maintain office supplies as needed.
  • Update electronic records, file patient files and perform other routine clerical tasks as assigned by the Office Manager.
  • Answer and maintain website inquiries for scheduling appointments and checking on orders, etc.
  • Maintain patient records, third party billing and financial records and database as assigned.
  • Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
  • Establish and maintain effective working relationships with co-workers, leadership team, suppliers and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.
  • Administer eye drops and record detailed information on patient history.
  • Prepare examination rooms including sterilization and calibration of instruments – turn on all computers and set to current patient information.
  • Provide direction and information as required to patients and collect required health information prior to eye exam.
  • Perform diagnostic testing and other pre-exam testing as required.
  • Order and maintain pre-test supply as needed.
  • Update electronic records, file patient files, and perform other routine clerical tasks as assigned by the Office Manager.
  • Maintain efficient patient flow through pre-screen area and exam rooms ensuring patients and reception are informed of delays – hand off patients to other departments.
  • Maintain patient records, third party billing and financial records and database as assigned.
  • Assist patients in contact lens training, trials, ordering and follow up visits.
  • Participate in personal and team development training and initiatives including staff meetings, continuing education and conferences.
  • Establish and maintain effective working relationships with co-workers, leadership team, suppliers and the general public.
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.

Job Types: Permanent, Part-time

Pay: $18.00-$20.00 per hour

Work Location: In person

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