Customer In Residence

2 days ago

Montreal, Quebec, Canada dcbel Inc Full time $80,000 - $120,000 per year

Our flagship product, Ara, is the world's first all-in-one smart energy appliance sitting at the heart of the modern energy ecosystem. Combining several breakthrough technologies into one elegant package, the Ara unit offers the fastest home EV charging available on the market, allows you to use your EVs massive battery as a backup power source and connects with solar panels to power your EV and home with the free, unlimited power of the sun. 

Reporting to the Head of Product, you will define the on-device experience that quietly empowers users to take control of their energy. Your perspective will help make invisible systems feel intuitive and indispensable.

Key responsibilities:

  • Bring the emotional, psychological, and lifestyle context of users into product conversations to ensure relevance and empathy in decision-making.
  • Promote a user-first mindset across teams by advocating for empathy, trust, and real-world impact over internal technical bias or assumptions.
  • Observe patterns and blind spots in user experience that may not be visible through data alone, and challenge internal assumptions using empathetic insights.
  • Produce thoughtful written critiques, post-sprint notes, and beta testing reviews that highlight missed opportunities and areas for improvement.
  • Collaborate with cross-functional teams to define and refine success metrics that reflect customer trust, satisfaction, and real-world outcomes.

Key requirements

  • Background in Consumer research, Behavioral Psychology, Business Administration or Anthropology.
  • 4-6 years in roles focused on customer advocacy, product feedback, or strategic influence.

Profile

  • Strong emotional intelligence and the ability to interpret user sentiment with nuance.
  • Communicates clear, persuasive feedback that reflects real-world customer reactions.
  • Thoughtful leadership by communicating clear, persuasive feedback that reflects real-world customer reactions. 
  • Professional background in Systems, Computer, Electrical, or Energy Systems Engineering is an asset.

What's in it for you

  • Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
  • Lead the clean-energy transition by getting to work on category-defining products that give people more choices to live sustainably.
  • Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
  • Health insurance, Health virtual care, employee Options plan and flexible hours. Parking available or walking distance from Metro Namur.

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